Customer Service Specialist
6 days ago
About the Role:
Airport Home Appliance is seeking a highly motivated and customer-focused Sales Associate to join our team. As a Sales Associate, you will be responsible for providing exceptional customer service, building strong relationships with customers, and driving sales growth.
Key Responsibilities:
- Use excellent communication skills to interact with customers and staff
- Provide exceptional customer service with a positive attitude and friendly demeanor
- Expedite the resolution of customer problems and complaints to maximize customer satisfaction
- Qualify customer needs for delivery, including an assessment of customers' home and road access
- Consult with customers to ensure they are selecting a product/service that meets their needs
- Maintain contact with customers until their purchase is delivered and follow-up with customers after the sale
- Answer phone calls in a timely and professional manner while providing excellent customer service
- Be on-time, punctual, and conduct oneself in a professional manner
- Be a team player and support colleagues through positive interactions and a can-do attitude
- Stay up-to-date on the weekly Plan To Sell list, which outlines profitable products and services
- Maintain knowledge of products/services by attending training events
Qualification Requirements:
- High School Diploma, GED, or equivalent
- Comfortable using a computer to email customers and use the internet to research or access vendor portals
- Strong written and verbal communication skills
- Highly enthusiastic with a desire and commitment to achieve personal and professional goals
- Bilingual/Multilingual is a plus
- Previous experience in sales, especially appliance or mattress sales, is a plus
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
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