Customer Service Representative

5 days ago


Concord, California, United States Suburban Propane Full time
About the Role

We are seeking a highly skilled and customer-focused Part-Time Customer Service Representative to join our team at Suburban Propane. As a key member of our customer service team, you will play a pivotal role in delivering exceptional customer experiences, driving customer retention, and acquiring new customers.

Key Responsibilities
  • Handle incoming calls and utilize a proactive sales approach to uncover additional sales and service opportunities.
  • Maintain an in-depth knowledge of Suburban Propane products and services, customer account and billing processes, new customer information, and various policies and procedures related to product delivery and service.
  • Present a professional, confident, and enthusiastic image to develop trusting relationships with all customers.
  • Provide high levels of customer account management by properly setting up and maintaining account information and data.
  • Process and coordinate Accounts Receivable, Collections, and Accounts Payable functions and activities.
  • Handle administrative, data entry, reporting, and reconciliation around asset and inventory controls and purchasing.
  • Coordinate with Customer Service Center (CSC), regional, and corporate employees to ensure high levels of customer service and achieve operational efficiencies.
  • May assist with route forecasting and maintenance and with the scheduling of daily service work, installation, and repairs.
Requirements
  • Minimum of 3 years of experience in a customer service role.
  • Minimum of a High School diploma or GED preferred.
  • Solid computer skills including Microsoft Office, data entry, and the ability to run and analyze reports.
  • Ability to multi-task and prioritize assignments in a team environment.


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