Box Office Representative

1 week ago


Ft Pierce, Florida, United States Indian River State College Full time
Job Summary

This position provides direct support to the Theatre Manager, handling all aspects of ticketing and patron services operations for the McAlpin Fine Arts Center and Hallstrom Planetarium Box Office. The successful candidate will work to maximize revenue and patron experience satisfaction through smart, effective, and efficient ticketing operations, aligned with marketing and sales strategies.

Key Responsibilities
  • Run Day-to-Day Operations: Serve as the primary point of contact for all ticketing activities, processes, and reporting. This includes ticket sales for all Performing Arts and Planetarium venues, POS cash and credit card transactions, and maintaining high accuracy with all monetary transactions.
  • Provide Excellent Customer Service: Answer a wide range of phone calls and in-person questions, assist staff and patrons with escalated issues, and resolve patron concerns in a timely manner.
  • Master Ticketing Systems: Develop, implement, and build subscription seasons, packages, individual performances, and auxiliary items into the ticketing system. Remain knowledgeable of ticketing system upgrades, implement changes, and troubleshoot issues.
  • Train and Develop Staff: Create operating and training guides on systems and departmental procedures. Train ticketing staff to accurately operate the computer ticketing system and other non-ticketing systems as needed.
  • CRM and Data Management: Prepare and provide pre- and post-show ticket sales and revenue reports as requested. Provide support in the creation of comprehensive and ongoing reports of marketing campaigns, promotions, and activity regarding sales and audience attendance.
  • Subscriber/Patron Database Management: Assume ownership and maintain the Subscriber/Patron database, profiles, and critical Customer Relationship Management information.
Qualifications, Knowledge, and Skill Requirements
  • Education: High School diploma or the equivalent required, Associate in Arts or Bachelor's Degree preferred.
  • Experience: Minimum (3) years' customer service experience and minimum (3) years' work experience in cashiering, retail, and/or ticket sales.
  • Skills: Customer service mindset, strong verbal and written communication skills, experience in the Performing Arts, and proficiency in Microsoft Office applications, particularly Excel.
Physical Demands

This position requires an ability to sit, stand, walk, bend, lift, reach up, stoop, and carry items occasionally in excess of twenty-five (25) pounds. It also requires manual dexterity to operate standard office machines, such as copiers, faxes, calculators, telephones, and other equipment as necessary.



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