Field Service Engineer II

3 days ago


Minneapolis, Minnesota, United States Orion Talent Full time
{"Job Summary We are seeking a highly skilled Field Service Engineer II to join our team at Orion Talent. As a key member of our Customer Support Business Group, you will be responsible for providing quality onsite repair, maintenance service, and complete installation/relocation startup services of our complex electromechanical and electronic systems at customer sites. Key Responsibilities * Provide analytical problem-solving, troubleshooting, conduct diagnostics, isolate issues to the component level, and take corrective actions or request assistance to minimize downtime, system interruptions, and equipment malfunctions. * Keep up to date on semiconductor capital equipment and company products through learning, training, and certification. * Maintain records and reports to coordinate activities between the company and the customer. * Serve as a subject matter expert, representing the company to our valued customers, and delivering exceptional customer satisfaction. * Transparently discuss opportunities and challenges with customers to increase trust. * Update customers on the status of company tools as needed. Requirements * Bachelor's degree in Electronics, Engineering, or related field with 2+ years of experience; or an advanced degree without experience; or equivalent work experience. * Proficiency in interpreting electrical and mechanical schematics, diagrams, and operation manuals. * Able to work in a clean room environment while wearing personal protective safety equipment, or cleanroom suit. * Frequently position oneself (e.g., bend, stoop, reach, walk, sit, twist, squat, kneel, climb, stand) to perform job tasks for extended periods. * Able to travel frequently, domestically and internationally, based on customer needs, flexibility to work a variety of shifts including compressed and alternative workweeks including overtime and on-call if needed. * Strong electromechanical foundation to perform hands-on troubleshooting and repair (sometimes in the absence of manuals). Preferred Qualifications * Proficiency in basic computer skills and familiarity with common office software including Microsoft Office Suite. * Experience in installation, maintenance, repair and troubleshooting of semiconductor capital equipment is a plus. * Communication skills, both written and verbal, in English. * Foundational analytical and problem-solving skills. What We Offer * Competitive compensation package including base pay and overtime as needed. * Generous, fully vested 401(k) package with a matching contribution by the company of 50% on the first 6% of eligible contributions. * Employee Stock Purchase Program allowing you to become a company Shareholder at a discounted rate. * Arguably the best Medical, Dental, and Vision plan in the industry, with flexible spending options, Group Life Insurance, Accidental Death & Dismemberment, Voluntary AD&D, Supplemental Life Insurance, and Short and Long-Term Disability. * 12 days PTO per year, with 12 paid holidays (or triple time + an additional PTO day to be used later if you work over a holiday). * Educational assistance (up to $15k/yr) and Fitness Reimbursement, Adoption Assistance, Commuter Benefits, and much more. Travel and Work Environment * Expect high travel during the first year as part of train-up (will be reduced after first year to primarily local support and travel as needed). * Work in a clean room environment while wearing personal protective safety equipment, or cleanroom suit. About Us Orion Talent is a leading provider of customer support solutions. We are committed to delivering exceptional customer satisfaction and operational excellence. How to Apply If you are a motivated and experienced Field Service Engineer II looking for a new challenge, please submit your application. Contact Information For more information about this opportunity, please contact us at [insert contact information]. Equal Employment Opportunity Orion Talent is an equal employment opportunity employer and welcomes applications from diverse candidates. Disclaimer Orion Talent reserves the right to modify or withdraw this job posting at any time without notice. Confidentiality Please note that all applications and resumes will be kept confidential. Thank you for your interest in Orion Talent

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