Sales and Customer Service Associate

1 week ago


Oak Brook, Illinois, United States Erik's Bike Shop Inc Full time
Job Overview

Erik's Bike Shop Inc is seeking a highly motivated and customer-focused Sales and Customer Service Associate to join our retail team.

The ideal candidate will possess excellent communication and interpersonal skills, with a strong ability to provide outstanding customer service and drive sales performance.

Key Responsibilities:

  • Customer Service: Provide exceptional customer service, responding to customer inquiries and resolving issues in a timely and professional manner.
  • Product Knowledge: Develop and maintain in-depth knowledge of our products, including features, benefits, and technical specifications.
  • Sales Performance: Meet or exceed sales targets through effective sales techniques, product recommendations, and upselling/cross-selling opportunities.
  • Store Operations: Maintain a well-organized and visually appealing store environment, adhering to company standards and policies.
  • Team Collaboration: Work collaboratively with colleagues to achieve sales goals, share knowledge, and provide support as needed.

Requirements:

  • Experience: Prior experience in sales, customer service, or a related field.
  • Skills: Excellent communication and interpersonal skills, strong sales and customer service focus, ability to multitask and assist multiple customers.
  • Education: High school diploma or equivalent required.

Working Conditions:

  • Physical Demands: Ability to stand for extended periods, lift up to 50 lbs using proper equipment, and move freely throughout the store.


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