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Director of Planning Operations

2 months ago

Germantown, Wisconsin, United States Thrivent Financial Full time
Job Summary

The Director of Planning Operations position at Thrivent Financial will oversee the planning department, including all team members, procedures, and processes. Key responsibilities include management of team members, oversight of processes, preparation of financial plans, investment research and analysis, and coordination of client service needs with team members.

Key Responsibilities
  • Team Management
    • Oversee workflow and job responsibilities of planning department team members
    • Direct Reports: Paraplanner, Financial Planning Coordinator, Financial Planning Intern
  • Training and Development
    • Lead training and development for planning department team members
  • Infrastructure Development
    • Work with leadership to build out planning department infrastructure as needed
  • Process Optimization
    • Identify and offer recommendations on how to optimize workflows
  • Knowledge Management
    • Keep up-to-date knowledge of financial planning concepts and industry and assist rest of team in upkeeping relevant knowledge for their respective positions
Financial Data Management
  • Work with Financial Planning Coordinator to oversee and improve processes for collecting client data
  • Work with Paraplanner to oversee and improve process for inputting and maintaining client data in MoneyGuidePro, client files, and Salesforce CRM
  • Facilitate process to gather and maintain customer suitability information
Case Analysis and Plan Creation
  • Together with Paraplanner, prepare and update written plans and presentation material for client meetings
  • Work with advisory team to refine process for creating and implementing written plans and insight summaries
  • Research and respond to client inquiries
  • Deepen existing client relationships through processing of client requests, resolving client questions, and making sure client information and documentation are up to date
  • Research and analyze investment and portfolio allocations
  • Assist in generating performance reports
  • Handle request for transfers of funds in and out of accounts by tasking to CSA for processing
  • Track cash balances for retirement account decumulation
  • Track tax planning elements through year to provide insights during tax season
  • Analyze cash flow and spending projections for clients
  • Other responsibilities as assigned by the Lead Advisor
Qualifications
  • 3+ years industry experience required
  • Certified Financial Planner or Chartered Financial Analyst designation required
  • Securities (7/66, or 7/63 & 65) and Life, Health, and Annuity registration required
  • Bachelor's degree in Financial Planning, Finance, Accounting or Economics preferred
  • Extremely strong organizational skills
  • Strong communication and interpersonal skills
  • Technical computer aptitude and knowledge of business tools (e.g., Microsoft Word, Excel, PowerPoint, Salesforce) or ability to learn
  • Ability to handle multiple tasks and maintain a high quality of work while experiencing frequent interruptions
  • Ability to maintain integrity of sensitive/confidential information
Competencies
  • Planning/Organizing
  • Customer Focus
  • Communication
  • Interpersonal Skills
  • Teamwork and Collaboration
  • Adaptability/Flexibility
External/Internal Dependencies
  • Must be able to work with all roles of Gateway Associates
  • Must be able to represent the organization in work with external clients
  • Must be able to cultivate and maintain relationships with outside organizations