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Customer Service Vehicle Return Specialist

2 months ago

Dallas, Texas, United States Hertz Full time
Job Overview

Schedule: Nights and Weekends

Compensation: $14.50 per hour

The Customer Service Vehicle Return Specialist plays a crucial role in the airport team, acting as a brand ambassador by delivering a seamless, efficient, and valued experience to our clients. This position is responsible for providing attentive, courteous, and prompt service to customers returning their vehicles.

Key Responsibilities:
  • Deliver exceptional customer service by overseeing the vehicle return process, adhering to Hertz's policies and procedures.
  • Greet all customers warmly and maintain a professional demeanor at all times, assisting with luggage and addressing inquiries in a friendly manner.
  • Provide customers with an invoice and a comprehensive explanation of their charges.
  • Effectively resolve customer issues and concerns, directing complex queries to the Team Leader when necessary to ensure customer satisfaction.
  • Conduct vehicle inspections, documenting any new damage or significant cleaning needs, and complete all required paperwork.
  • Check fuel levels and mileage, clearly communicating final charges to customers.
  • Secure vehicle keys from customers, ensuring they remain with the vehicle while reminding them to retrieve personal belongings. Offer assistance as needed.
  • Drive continuous improvement by sharing customer feedback with the team and participating in action planning to enhance operational performance and customer satisfaction.
  • Maintain a professional appearance that aligns with best-in-class customer service standards.
  • Perform additional duties as assigned by management or Team Leaders.
  • Keep the work area organized and free from clutter.
Basic Qualifications:
  • Strong passion for customer service and meticulous attention to detail.
  • A minimum of one year of experience in sales or customer service within a high-volume or service-oriented environment.
  • Demonstrated strong sales and closing abilities, coupled with a friendly and engaging demeanor.
  • Basic proficiency in computer skills.
Must be able to:
  • Communicate effectively in both written and spoken English; candidates fluent in additional languages are encouraged to apply.
  • Thrive in a fast-paced environment with diverse tasks; possess excellent organizational and time management skills.
  • Exhibit professionalism and strong interpersonal skills.
  • Work collaboratively within a team setting.
  • Maintain a 100% customer focus, with proven experience in customer-facing roles.
  • Work flexible shifts, including weekends and holidays, and be available for overtime as needed.
  • Work outdoors in various weather conditions.
  • Stand for extended periods.
  • Lift items weighing up to 45 pounds.
About Hertz

The Hertz Corporation operates the Hertz, Dollar Car Rental, and Thrifty Car Rental brands across approximately 9,700 corporate and franchise locations globally. As one of the largest vehicle rental companies at airports worldwide, Hertz is a highly recognized brand in the industry.

US EEO STATEMENT
Hertz promotes a culture of diversity and inclusion, taking proactive steps to enhance employment and advancement opportunities. The diverse perspectives, experiences, skills, and talents of our employees are integral to our culture and success.

We encourage individuals to apply for positions based on their unique characteristics.

EOE, including disability/veteran