Technical Support Developer ~ Retail Insights Expert
3 weeks ago
About MPG II, LLC
Job OverviewThe Technical Support Developer acts as the primary technical liaison between the Customer Support team and the Development Team. This role is responsible for investigating and triaging customer-reported issues, determining whether they are bugs or intended functionalities, and managing the communication flow between teams. Additionally, the Technical Support Developer may contribute to development projects during periods of low support activity.
Key Responsibilities- Serve as the first point of contact for the Customer Support team regarding technical issues, application behavior inquiries, and customer-reported bugs.
- Investigate reported issues to determine whether they are working as designed, a bug, or require further clarification.
- Triage issues and requests, prioritizing them based on severity and business impact, and create detailed tickets for the development team when necessary.
- Communicate findings and resolutions back to the Customer Support team and other stakeholders, ensuring clarity and understanding.
- Work closely with the development team to ensure that issues are addressed efficiently and that information is conveyed accurately.
- Assist with development projects during periods of low support activity, contributing to ongoing improvements and new features.
- Maintain a strong understanding of the company's applications and systems to effectively diagnose and resolve issues.
Qualifications and Required Skills
- Bachelor's degree in Computer Science, Information Systems, or a related field is preferred.
- Relevant certifications in software development or cloud technologies are an advantage.
- Proficiency in programming languages and development frameworks relevant to the company's applications (e.g., PHP, JavaScript, Laravel).
- Strong problem-solving skills with the ability to investigate and diagnose technical issues accurately.
- Excellent communication skills, with the ability to translate technical information into clear, understandable language for non-technical stakeholders.
- Experience working in a customer-facing role or in a support capacity is highly desirable.
- Ability to manage multiple tasks simultaneously and prioritize based on business needs.
- Experience in application development or a related technical role.
- Demonstrated ability to investigate and triage technical issues in a fast-paced environment.
- Experience working closely with both technical and non-technical teams.
Benefits
- We offer a generous package of health benefits, including medical, dental, vision, STD/LTD, paid maternity/paternity leave and life insurance.
- Our compensation program provides market industry base salary, bonuses, and 401K.
- In addition to paid holidays, we reward an employee's extra efforts through unlimited paid time off.
Vision and Inclusion
MPG II, LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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