ServiceNow ITSM Technical Expert
1 week ago
At MUFG Bank, Ltd., we're seeking a highly skilled ServiceNow ITSM Technical Expert to join our dynamic team. As a key member of our ServiceNow Platform Delivery and Services team, you'll play a crucial role in designing, implementing, and maintaining ServiceNow ITSM capabilities while contributing towards the transformation of our IT Service Management platform.
We estimate the annual salary for this position to be around $180,000-$200,000, depending on experience and qualifications.
Job Description:- Design, develop, test implement and support ServiceNow ITSM capabilities
- Take ownership and collaborate with ITSM process/function owners and SMEs across IT to implement and enhance capabilities
- Lead the requirements and design workshops, and implementation of ITSM
- 10+ years of overall experience with ServiceNow platform administration/management, configuration, development, integration, upgrade and continuous improvement
- Experience with one or more ServiceNow platform implementation
- Strong functional and technical understanding and implementation experience with ITSM product including Incident, Problem, Change, Request and Knowledge Management
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