Technical Support Solutions Expert

3 weeks ago


Neptune City, New Jersey, United States TDK Full time
Job Title: Technical Support Solutions Expert

We are seeking a highly skilled Technical Support Solutions Expert to provide exceptional technical advice and support to our customers experiencing issues with our products.

About the Role:

This is a challenging role that requires strong problem-solving skills, excellent communication, and a willingness to learn. As a Technical Support Solutions Expert, you will be responsible for assisting customers with technical queries and product-related issues via phone and email.

You will determine when products require return for repair or maintenance and collaborate with remote repair facilities to provide technical guidance. Additionally, you will elevate complex issues to Engineering and Management as needed and communicate sales opportunities to the sales team.

Troubleshoot customer problems efficiently and effectively, analyze detailed schematics for troubleshooting purposes, and possess intermediate computer skills, including MS Office package and internet navigation.

A high school diploma or equivalent is required, and a minimum of 3-6 years of related experience is necessary. Excellent written and verbal communication skills, strong problem-solving abilities, and analytical thinking are also essential for this role.

The estimated salary for this position is $65,000 - $85,000 per year, depending on experience. This role is based in a moderate noise environment (business office) and requires sitting for over 2/3 of the working day.



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