Technical Support Expert
2 days ago
About Us
VillageMD is a leading healthcare provider that's committed to delivering high-quality, patient-centered care. Our multispecialty team serves millions of patients across traditional practices, patients' homes, and virtually through various companies.
Job Summary
The Epic Application Analyst plays a critical role in our organization by establishing, fostering, and maintaining positive business relationships with stakeholders, providing technical support and maintenance, and ensuring the quality and consistency of our services.
Responsibilities
- Collaborate with stakeholders to identify and prioritize needs, attend meetings, and participate in quality assurance reviews.
- Provide technical support and maintenance for the Epic application suite, including upgrades, installations, and troubleshooting.
- Review and create test plans to ensure consistency and thoroughness, and handle complex issues as needed.
Qualifications
- Resolute Professional Billing Fundamentals Certification required
- Resolute Professional Billing Administration Certification required
- Charge Router Certification preferred
- Shared Revenue Administration Certification preferred
- MyChart Certification preferred
Salary Range
$90,000 - $125,000 per year (based on location, experience, and qualifications)
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