IT Support Specialist

21 hours ago

Denver, Colorado, United States hdr Full time
IT Support Specialist Job Description

At HDR, we're committed to creating a welcoming environment where every employee is valued and respected. As an IT Support Specialist, you'll play a vital role in helping us achieve our mission by providing exceptional technical support to our staff.

Key Responsibilities:
  • Apply technology to address business needs and constraints
  • Assist staff in achieving efficient and effective use of computing technology and maximizing utilization of computer resources
  • Combine IT technical expertise with a focus on excellent customer service
  • Participate in enterprise-wide IT projects and initiatives
  • Diagnose system hardware, software, and operator problems
  • Provide advanced troubleshooting on complex IT issues
  • Support software applications and provide desk-side training upon request
  • Request hardware and software through the requisition system as directed by your supervisor
  • Provide hardware support, printer, and printing support
  • Assist the IT Support team with inventory management of desktops, laptops, printers, and other personal hardware assets
  • Assist the IT Support team with software inventory where required
  • Provide local office coordination and communication of technical support topics/issues of interest
  • Understand client business needs and effectively match client business needs to technology solutions
  • Work with Systems Administrators in performing IT infrastructure processes and procedures assigned to the team
Preferred Qualifications:
  • Knowledge of MicroStation, AutoCAD, ProjectWise, and/or GIS
  • This position may include travel
Required Qualifications:
  • Associate's degree in Computer Science/MIS-related area or equivalent work experience
  • A minimum of 1 year of experience in technical support of PC, networks, and servers
  • Excellent working knowledge of personal computer and peripherals
  • Experience in systems operations and maintenance
  • Working knowledge of Windows 7/10/365 and Windows 2003/2008/2012 Server
  • Working knowledge of Microsoft Office applications
  • Excellent client service, interpersonal, and communication skills
  • Self-starter able to handle multiple tasks and deadlines with minimal supervision

What We Believe:
HDR is our company. Together, we build on each other's life experiences and perspectives to make great things possible every day. This shapes our collaborative culture, encourages organizational trust, and connects us closer to the clients and communities we serve.

Our Commitment:
As employee owners, we all have a role in creating an inclusive environment where each of us is welcomed, valued, respected, and empowered to bring our authentic selves to work every day.

Our eight Employee Network Groups (Asian Pacific, Black, Hispanic/Latino(a), LGBTQ+, People with Disabilities, Veterans, Women, Young Professionals) help create a sense of belonging and foster a supportive environment where everyone is empowered to engage and contribute. Each group has an executive sponsor and is open to all employees.

We provide a comprehensive benefits package that promotes employee ownership, employee health, performance, and success, which includes medical, dental, vision, short and long-term disability, life insurance, an employee assistance program, paid time away, parental leave, paid holidays, a retirement savings plan with employer match, employee referral bonus, and tuition reimbursement. The expected compensation range for this position depends upon skills, experience, education, and geographical location.

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