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IT Support Specialist

2 months ago

Denver, Colorado, United States Legends Hospitality Full time
Job Summary

We are seeking a highly skilled IT Support Specialist to join our team at Legends Hospitality. As an IT Support Specialist, you will be responsible for providing technical support for our point-of-sale systems, ensuring seamless operations and excellent customer service.

Key Responsibilities
  • Provide level 1 & 2 support to all point-of-sale system problems and escalate when necessary
  • Initiates and implement improvements to areas of responsibility
  • Conduct stadium walk-through to ensure all systems are operational prior to and during all events
  • Replacement of defective hardware before, during and after events
  • Diagnoses of software, firmware & hardware errors and breakage
  • Maintain a thorough knowledge of the organization and adheres to all standards and practices
Requirements
  • The ideal candidate will have a minimum of an Associate degree
  • Experience with Active Directory
  • Preferred have Experience with POS, including MyVenue, SpotOn, Appetize POS, and Tapin2
  • Knowledge in CAT5/6 crimping in different cable configurations. (Making LAN cables)
  • Solid analytical and problem-solving skills; proven ability to organize, manage, and complete multiple tasks in an efficient and timely fashion; strong verbal and written communication and the ability to establish and maintain effective working relationships with all internal and external stakeholders.
  • Possess effective communication skills
  • Working knowledge of Microsoft applications to include operating system, office systems
  • Ability to be on feet and walk long distances and work at outside concessions stands
  • Ability to lift at least 50 lbs.
  • Practice safe work habits, follow all safety policies and procedures and regulations, complete company-wide safety training and any additional job specific safety training.
Preferred Qualifications
  • Team Player: Works well as a member of a group
  • Innovative: Consistently introduces new ideas and demonstrates original thinking
  • Functional Expert: Considered a thought leader on a subject
  • Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
Behaviors
  • Self-Starter: Inspired to perform without outside help
  • Goal Completion: Inspired to perform well by the completion of tasks
  • Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
Education
  • Associates or better in Information Systems
  • Associates or better in Information Science
  • Associates or better in Computer Science
Licenses & Certifications
  • Cisco Certified
  • Microsoft Tech Assoc
Experience
  • 1 year: POS