Guest Service Representative

1 week ago

San Francisco, California, United States Sonesta International Hotels Full time
Job Title: Guest Service Agent

At Sonesta International Hotels, we are seeking a highly skilled and customer-focused Guest Service Agent to join our team. As a key member of our front desk team, you will be responsible for delivering exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.

Key Responsibilities:
  • Provide exceptional service to guests, responding to their needs and resolving any issues in a timely and professional manner.
  • Register guests, issue room keys, and provide information on hotel services and room location.
  • Process all cash and credit card transactions accurately and efficiently, in accordance with established procedures.
  • Maintain the security of cash, credit card transactions, and guest information.
  • Book guest reservations, process cancellations, revisions, and information updates, and up-sell rooms to maximize revenue.
  • Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management.
  • Ensure guest special requests are fulfilled and proper delivery of guest services is delivered.
  • Issue, control, and release guest safe-deposit boxes.
Requirements:
  • High School diploma or equivalent required.
  • One year of previous hotel experience or retail customer service preferred.
  • Ability to speak, read, and write fluent English; other languages beneficial.
  • Professional verbal and written communication skills.
  • Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances preferred.
  • Problem-solving, reasoning, motivating, organizational, and training abilities preferred.
  • Experience with Microsoft Office and Opera systems preferred.
  • Will be required to obtain a ServSafe certification.
  • Valid driver's license required.
Benefits:
  • Medical, Dental, and Vision Insurance.
  • Health Savings Account with Company Match.
  • 401(k) Retirement Plan with Company Match.
  • Paid Vacation and Sick Days.
  • Sonesta Hotel Discounts.
  • Educational Assistance.
  • Paid Parental Leave.
  • Company Paid Life Insurance.
  • Company Paid Short Term and Long Term Disability Insurance.
  • Various Employee Perks and Discounts.

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