Guest Service Representative
1 week ago
At Sonesta International Hotels, we are seeking a highly skilled and customer-focused Guest Service Agent to join our team. As a key member of our front desk team, you will be responsible for delivering exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.
Key Responsibilities:- Provide exceptional service to guests, responding to their needs and resolving any issues in a timely and professional manner.
- Register guests, issue room keys, and provide information on hotel services and room location.
- Process all cash and credit card transactions accurately and efficiently, in accordance with established procedures.
- Maintain the security of cash, credit card transactions, and guest information.
- Book guest reservations, process cancellations, revisions, and information updates, and up-sell rooms to maximize revenue.
- Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management.
- Ensure guest special requests are fulfilled and proper delivery of guest services is delivered.
- Issue, control, and release guest safe-deposit boxes.
- High School diploma or equivalent required.
- One year of previous hotel experience or retail customer service preferred.
- Ability to speak, read, and write fluent English; other languages beneficial.
- Professional verbal and written communication skills.
- Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances preferred.
- Problem-solving, reasoning, motivating, organizational, and training abilities preferred.
- Experience with Microsoft Office and Opera systems preferred.
- Will be required to obtain a ServSafe certification.
- Valid driver's license required.
- Medical, Dental, and Vision Insurance.
- Health Savings Account with Company Match.
- 401(k) Retirement Plan with Company Match.
- Paid Vacation and Sick Days.
- Sonesta Hotel Discounts.
- Educational Assistance.
- Paid Parental Leave.
- Company Paid Life Insurance.
- Company Paid Short Term and Long Term Disability Insurance.
- Various Employee Perks and Discounts.
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