Account Manager

4 weeks ago


Fairfield, California, United States Cagwin & Dorward A Corp Full time
About Cagwin & Dorward A Corp

We are a leading provider of landscape maintenance and management services, dedicated to delivering exceptional customer experiences since 1955.

Job Summary

We are seeking a highly motivated and customer-focused Account Manager to join our team. As a key member of our operations team, you will be responsible for ensuring complete customer satisfaction and delivering high-quality services to our clients.

Key Responsibilities
  • Ensure customer delight by providing responsive, proactive, and value-driven services.
  • Communicate effectively with customers on-site, discussing priorities and informing them of scheduled maintenance tasks and progress reports.
  • Work collaboratively with our team to ensure seamless service delivery and maintain a high level of customer satisfaction.
  • Attend Homeowner's Association Meetings as necessary and schedule job site walk-through inspections with customers.
  • Ensure crew members adhere to OSHA safety regulations and maintain equipment in good operating order.
  • Perform regular employee performance appraisals and manage personnel matters, including disciplinary actions, promotions, and terminations.
  • Approve and ensure accurate submission of hours sheets, job billing sheets, and other field reports.
  • Assist in preparing estimates, collecting production data, and negotiating contracts.
  • Comply with all established company policies and procedures.
Requirements
  • Strong customer service skills and ability to work effectively in a team environment.
  • Excellent communication and interpersonal skills.
  • Ability to work independently and prioritize tasks effectively.
  • Strong problem-solving and analytical skills.
  • Ability to maintain confidentiality and handle proprietary information.
What We Offer

We offer a competitive salary, comprehensive benefits package, and opportunities for professional growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply.


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