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Customer Support Specialist

2 months ago

Sacramento, California, United States Rhombus Systems Full time
About the Role

Rhombus Systems is seeking a highly skilled Customer Support Engineer to join our team in Sacramento, California. As a key member of our engineering team, you will play a critical role in developing solutions to customer specifications and providing exceptional support.

Key Responsibilities
  • Manage the support lifecycle, ensuring timely and effective resolution of customer issues.
  • Implement new feature requests for customers, collaborating with cross-functional teams to deliver high-quality solutions.
  • Become an expert in our product, providing valuable input on product roadmap and feature development.
  • Conduct quality assurance activities to identify areas for improvement and optimize customer experience.
Requirements
  • BS in Computer Science or equivalent.
  • Experience with Java, React, and JavaScript.
  • Excellent communication skills, patience, and curiosity.
What We Offer

This is a full-time position based in Sacramento, CA, with competitive compensation dependent on experience. If you are a motivated and detail-oriented individual with a passion for delivering exceptional customer support, we encourage you to apply.