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Client Relationship Manager

2 months ago

Bethesda, Maryland, United States sedgwickgovernment Full time

Position Overview - Client Success Manager (Hybrid)

Are you passionate about fostering client relationships and thrive in a dynamic work environment? If you possess strong organizational and customer service skills within the healthcare sector, you may find a rewarding opportunity here. This role involves developing significant relationships with key clients and enhancing the health and productivity of federal employees.

As a Client Success Manager, operating in a hybrid model from home and an office, you will oversee the delivery of services and ensure program success tailored to the needs of our esteemed clients. Your role will include the overall management of client relationships and stakeholder engagement. You will acquire in-depth knowledge of our programs and services to provide exceptional service with a personal touch.

Key Responsibilities

  • Manage direct account responsibilities and provide outstanding customer service for designated clients.
  • Establish and nurture long-term, strategic relationships with account stakeholders to achieve growth and organizational goals.
  • Guarantee the timely and effective delivery of services aligned with client objectives and contractual obligations.
  • Lead client-focused initiatives based on their requirements and in line with contract specifications.
  • Collaborate with clinical management and team members across departments to ensure the delivery of high-quality services that meet client expectations.
  • Comprehend our service offerings and effectively communicate them to clients to support the expansion of services as their needs evolve.
  • Provide clear updates on monthly and quarterly initiatives and results to both internal and external stakeholders.
  • Maintain precise records in internal customer relationship management systems.
  • Address client concerns efficiently and proactively to ensure their ongoing satisfaction and success.

Qualifications

  • Bachelor's Degree required.
  • Master's Degree or PMP certification preferred.
  • At least 8 years of experience in client-facing roles and/or federal government contracting.
  • A minimum of 8 years in the healthcare, workers' compensation, or insurance sectors.
  • Familiarity with workers' compensation or healthcare benefits and systems.
  • Proficient in drafting reports, business correspondence, and standard operating procedures.
  • Ability to work independently and demonstrate a commitment to exceptional customer service and results.
  • Excellent verbal, written, and interpersonal communication skills, including public speaking and presentations.
  • Strong proficiency in standard Microsoft Office applications.
  • Must be able to pass a preliminary credit and background check.
  • U.S. Citizenship required.
  • Ability to obtain and maintain a Public Trust Federal Government Security Clearance.

This position offers a fulfilling career path with competitive compensation and a comprehensive benefits package, including health and welfare benefits, tuition reimbursement, and a 401(k) plan with company matching. If you are interested in contributing to a mission-driven organization that values intelligence, integrity, and initiative, this role may be an excellent fit for you.

Note: The details provided above are intended to convey the general nature and level of work associated with this position and are not a comprehensive list of all duties, responsibilities, and qualifications required.