Client Relationship Manager

2 weeks ago

Bethesda, Maryland, United States Sedgwick Government Solutions Full time

Client Relationship Manager (Hybrid)

Are you passionate about fostering client partnerships and thrive in a dynamic work environment? If you possess the expertise in client management and are eager to cultivate essential relationships with prominent clients while enhancing the well-being and efficiency of federal employees, then Sedgwick Government Solutions (SGS) could be the ideal workplace for you. SGS is a forward-thinking organization providing a distinctive array of services in Federal Workers' Compensation, Specialized Health Program Management, Employee Benefits, Disability Management, and Absence Management. We prioritize delivering personalized attention and exceptional customer service through our dedicated team of Client Relationship Managers.

Role Overview

As a client-focused Account Manager, you will operate both remotely and from our Bethesda, MD office, overseeing the delivery of services and achieving program results tailored to the needs of a select group of SGS' esteemed clients. You will nurture a professional rapport with key account personnel and oversee the overall management of customer and stakeholder relationships. Gaining in-depth knowledge of SGS' workers' compensation programs, capabilities, practices, and processes will empower you to provide outstanding service with a personal touch.

Key Responsibilities

  • Deliver direct Account Management services and customer support for assigned clients.
  • Establish and sustain strategic, long-term relationships with account stakeholders to drive growth and achieve company objectives.
  • Ensure timely and successful program delivery in alignment with customer goals and contractual obligations.
  • Lead client initiatives based on their requirements and in accordance with the defined scope of work.
  • Collaborate with clinical management, MCA Managers, and cross-departmental team members dedicated to the same key client accounts to guarantee the highest quality of service delivery.
  • Effectively communicate MCA's capabilities and services to clients, assisting in the expansion of services to meet their evolving needs.
  • Provide clear updates on monthly/quarterly initiatives and outcomes to both internal and external stakeholders.
  • Maintain accurate records in internal customer relationship management systems.
  • Address customer issues efficiently to ensure ongoing satisfaction and success by anticipating client needs and ensuring timely delivery of client commitments.

Qualifications

  • Bachelor's Degree required.
  • Master's Degree or PMP certification preferred.
  • A minimum of 5 years of experience in client-facing roles and/or federal government contracting.
  • At least 5 years of experience in the healthcare, workers' compensation, or insurance sectors.
  • Proficient understanding of workers' compensation or healthcare benefits, systems, and the insurance landscape.
  • Strong writing skills for reports, business correspondence, and standard operating procedures.
  • Ability to work independently as a self-starter dedicated to delivering exceptional customer service and results.
  • Excellent verbal, written, and interpersonal communication skills, including public speaking and presentations.
  • Strong computer proficiency.
  • Must be able to pass a preliminary credit and background check.
  • United States Citizenship required.
  • Ability to obtain and maintain a Public Trust Federal Government Security Clearance.

At Sedgwick Government Solutions, we believe in the importance of caring for people. Our clients rely on our talented colleagues to support their most valuable asset—their employees. Join our team of compassionate and innovative professionals and contribute to making a meaningful impact in the lives of others.

In addition to a competitive salary, we offer comprehensive health and welfare benefits, tuition reimbursement, and incentive compensation. Employees can also participate in a 401(k) plan with company matching. If you are interested in being part of a mission-driven organization that values intelligence, integrity, and initiative, consider a career with Sedgwick Government Solutions.

Important Information

Successful candidates will undergo a financial and criminal background check and must obtain and maintain a confidential-level security clearance upon hire. Sedgwick Government Solutions is an Equal Opportunity and Affirmative Action Employer, ensuring that all qualified applicants receive consideration for employment without regard to any protected status.

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