Client Relationship Manager
2 weeks ago
Position Overview - Client Success Manager (Hybrid)
Are you passionate about fostering client partnerships and thrive in a dynamic setting? Do you possess the organizational and customer service expertise in the healthcare sector to cultivate essential relationships with prominent clients and enhance the health and productivity of federal employees? If this resonates with you, Sedgwick Government Solutions (SGS) could be an ideal match.
As a Client Success Manager, you will operate in a hybrid model, balancing remote work with time in the office. Your role will involve overseeing the delivery of services and ensuring program outcomes align with the expectations of a select group of SGS's esteemed clients. You will be responsible for the overall management of client relationships and stakeholder engagement.
Key Responsibilities
- Manage direct account responsibilities and provide exceptional customer service for designated clients.
- Establish and nurture long-term, strategic relationships with account stakeholders to drive growth and achieve company goals.
- Guarantee timely and effective service delivery in accordance with client objectives and contractual obligations.
- Lead client-focused initiatives based on their requirements and in line with contractual specifications.
- Collaborate with clinical management, SGS leadership, and cross-departmental teams dedicated to the same key client accounts to ensure high-quality service delivery.
- Comprehend SGS's offerings and effectively communicate these to clients to facilitate service expansion that meets their evolving needs.
- Provide clear updates on monthly and quarterly initiatives and results to both internal and external stakeholders.
- Maintain precise records in internal customer relationship management systems.
- Address client concerns efficiently, ensuring ongoing satisfaction and success by anticipating client needs and coordinating internal efforts to meet deadlines.
Qualifications
- Bachelor's Degree required.
- Master's Degree or PMP certification preferred.
- At least 8 years of experience in client-facing roles and/or federal government contracting.
- A minimum of 8 years in the healthcare, workers' compensation, or insurance sectors.
- Familiarity with workers' compensation or healthcare benefits and systems.
- Proficient in drafting reports, business correspondence, and standard operating procedures.
- Ability to work independently as a self-starter focused on delivering exceptional customer service and results.
- Excellent verbal, written, and interpersonal communication skills, including public speaking and presentations.
- Strong proficiency in standard Microsoft Office applications.
- Must pass a preliminary credit and background check.
- United States Citizenship required.
- Ability to obtain and maintain a Public Trust Federal Government Security Clearance.
For a fulfilling career that presents both challenges and rewards, consider a position with Sedgwick Government Solutions. Our commitment to caring for people is central to our mission. Our clients rely on our dedicated professionals to support their most valuable assets—their employees and customers. At Sedgwick Government Solutions, we believe that caring counts.
To be considered for this role, please submit your resume and complete the application process.
The information provided above outlines the general nature and level of work for this position. It is not an exhaustive list of all duties, responsibilities, and qualifications required.
Important Information
Successful candidates will undergo a financial and criminal background check and must obtain and maintain a confidential-level security clearance upon hire. We participate in the United States Federal Government E-Verify program to confirm employment authorization.
Sedgwick Government Solutions is an Equal Opportunity and Affirmative Action Employer.
All qualified applicants will receive consideration for employment without regard to age, citizenship status, color, disability, marital status, national origin, race, religion, sex, sexual orientation, gender identity, veteran status, or any other classification protected by federal, state, or local laws.
About Sedgwick
Sedgwick Government Solutions is a wholly owned subsidiary of Sedgwick, a leading global provider of technology-enabled risk, benefits, and integrated business solutions. Our commitment to caring for people is reflected in our services, which support millions each year during significant life events. With a diverse range of resources tailored to client needs, Sedgwick aims to mitigate risks, promote health and productivity, and protect brand reputations.
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