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Child Support Case Specialist
2 months ago
WELCOME TO CLEMSON
Clemson University is committed to making a positive impact in the community.
As one of the leading public research institutions in the nation, we bring together a diverse group of students, faculty, and staff dedicated to enhancing the lives of others.
Recently recognized as a top 25 public college by the Wall Street Journal and a top employer in South Carolina by Forbes, Clemson University is also proud to be a Military Friendly Employer for five consecutive years. Our research, outreach, and entrepreneurial initiatives are driving economic growth and improving quality of life in South Carolina and beyond.
JOB SUMMARY:
Under general supervision, the selected candidate will oversee the preparation of child support cases for Family Court. This role includes courtroom activities under the guidance of DSS attorneys, follow-up on cases including parent location and interstate case processing, and providing essential child support services to clients as needed.
JOB DUTIES:
- COMMUNICATIONS & CORRESPONDENCE (30%): Facilitate communication with various units within the Office of Integrated Child Support Services and the Department of Social Services. Input support order data and financial information into the IVD system to ensure accurate distribution of collections.
- MAINTAINS & EVALUATES (25%): Maintain comprehensive case records and narrative documentation, both written and electronic, in accordance with agency policy. Manage an assigned caseload and identify issues within the child support system, contributing to solutions.
- SERVICES & SUPPORT (25%): Refer eligible non-custodial parents to the SNAP Employment and Training program. Provide clear explanations of child support services to clients and the community, ensuring compliance with agency policies.
- PREPARES CASES & INTERVIEWS (20%): Conduct interviews with custodial parents regarding paternity and interstate support cases. Ensure the proper handling of personal identifying information (PII) and safeguard agency systems and data.
MINIMUM REQUIREMENTS:
Education: High School Diploma or Equivalent; a bachelor's degree may substitute for relevant experience.
PREFERRED REQUIREMENTS:
Work Experience: 1+ years in a related field.
RESPONSIBILITIES:
JOB KNOWLEDGE: Possess a fundamental understanding of relevant concepts, practices, and procedures, with the ability to apply them in various situations.
SUPERVISORY RESPONSIBILITIES: This position does not include supervisory duties.
BUDGETARY RESPONSIBILITIES: No fiscal responsibilities for departmental budgets.
PHYSICAL REQUIREMENTS:
The role may require prolonged periods of standing, sitting, or walking, as well as effective communication skills.
WORKING CONDITIONS:
The position involves standard working conditions with no expected overnight travel.
WORK SCHEDULE:
Standard hours: 37.5 per week.
COMPENSATION INFORMATION:
Expected Salary: $32,000 - $36,000, dependent on experience and qualifications.
ESSENTIAL PERSONNEL LEVEL:
This position is classified under normal operations, with responsibilities to adhere to emergency directives as necessary.
MILITARY AND VETERAN:
Clemson University recognizes military technical certifications and training as educational equivalencies for this role. Veteran applicants may receive preference in accordance with state policy.
CLOSING STATEMENT:
Clemson University is an AA/EEO employer and is committed to diversity and inclusion in the workplace.
