Chemical Sector Customer Advocate

3 days ago


Houston, Texas, United States Voovio Full time
About the Job

We are seeking a Chemical Sector Customer Advocate to join our team at Voovio Technologies. As a key member of our Customer Success department, you will be responsible for supporting our customers in the chemical sector as they transition from sales prospects to active users of our products.

Key Responsibilities:
* Interact with existing customers on a regular basis to understand their challenges and implement policies and procedures to enhance customer satisfaction.
* Design and provide group and 1:1 training sessions to customers on how to use Voovio's tools and features.
* Document and track operator performance on simulation modules and collect other performance data for customer champions.
* Assist our operations team in documenting and reviewing customer performance, obtaining and analyzing business case data, and attending customer meetings to demonstrate our Enhanced Reality tools.

The ideal candidate will have experience working in a refinery or chemical plant, strong communication skills, and the ability to problem solve and adapt to challenges quickly. Additionally, they must be able to work remotely and independently, and possess high ethical standards and attention to detail.

Estimated Salary: $80,000 - $110,000 per year depending on location and experience. Benefits include competitive company health plans, a 401k plan, mileage reimbursement, and opportunities for career growth and development.
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