Energy Sector Customer Relations Representative
3 days ago
We are seeking a highly motivated and detail-oriented Customer Service Representative to join our customer support team at Voltguard Utilities Limited.
As the primary point of contact for valued customers, you will be responsible for providing exceptional service and support, addressing inquiries, assisting with transaction processing, resolving customer-related issues, and ensuring a seamless experience.
Salary Range: $16.65 - $29.37 per hour (dependent on experience)
About Voltguard Utilities LimitedVoltguard Utilities Limited is a leading engineering and utilities provider specializing in renewable energy, electrical power solutions, and comprehensive service support for both residential and commercial sectors.
We strive to deliver excellence through innovation, quality service, and a commitment to meeting our clients' needs.
Key Responsibilities:- Handle customer inquiries and provide accurate information about our products, services, and solutions.
- Process transactions efficiently, assist customers with order entry, and ensure data accuracy across all systems.
- Resolve customer service issues proactively, address complaints, and escalate more complex concerns to the appropriate departments when necessary.
- Support customers with billing inquiries, process payments, and provide billing adjustments or corrections as required.
- Build and maintain strong relationships with customers by understanding their needs and offering tailored solutions.
- Proven experience in a customer service role, preferably in the utilities or energy sector.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and a customer-first mindset.
- Proficiency in using CRM systems and other customer support software.
- Ability to work independently and as part of a collaborative team.
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