Healthcare Customer Service Representative

2 weeks ago

Topeka, Kansas, United States Gainwell Technologies Full time

Great companies need great teams to propel their operations. At Gainwell Technologies, we're solving business challenges and enhancing the way we work and grow. Join us in harnessing the power of technology to help our clients improve the health and well-being of the members they serve - a community's most vulnerable.

As a Healthcare Customer Service Representative - Topeka, KS at Gainwell Technologies, you'll contribute your skills to a team that thrives on finding innovative solutions to some of healthcare's biggest challenges. Here are the details on this position.

  • Provide prompt, efficient, and friendly customer service by answering incoming phone calls: research and analyze callers' concerns regarding claims, eligibility, other insurance, and financial to ensure successful outcomes and/or resolution.
  • Respond to customer questions, provide comprehensive customer support, and/or forward the request to the appropriate personnel in a timely manner.
  • Technologically savvy and assist callers with portal navigation, registration, password resets, settings, and other issues a user may experience.
  • Document calls in detail including concerns, actions taken, and completing templates to ensure all information is captured. Provide accurate information by utilizing the resource materials provided within manuals, processes, guides, and OneNote.
  • Interact with team members, management, and customers in a professional manner and adhere to the client's SLAs and consistently meet production targets.

What we're looking for

  • High school diploma or G.E.D.
  • Two or more years of inbound telephone customer service with strong organizational, analytical, critical thinking, and customer service skills, along with an exceptional attention to detail. Maintain confidentiality and comply with Health Insurance Portability and Accountability Act (HIPAA).
  • Proficient knowledge of personal computers and applications such as Outlook, Microsoft Word, Microsoft Excel, CRM, and OneNote. Skilled in solving computer-related technical problems over the phone.
  • Excellent time management, verbal, and written communication skills, ability to talk and type simultaneously and ability to multitask in a high-paced environment and retain information.
  • Experience in the healthcare industry in provider, member, insurance, or claims, with Medicaid knowledge and experience strongly desired.

What you should expect in this role

  • Office environment located in Topeka, KS - position may be remote initially but will require to work on-site when directed.
  • Candidates must be a resident of the State of Kansas and within 20 miles of Topeka Kansas.
  • Candidates must be available to work an 8-hour shift until 5:30PM, Monday through Friday.
  • A fast-paced environment in an ever-evolving industry.

Gainwell Technologies is committed to a diverse, equitable, and inclusive workplace. We are proud to be an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We celebrate diversity and are dedicated to creating an inclusive environment for all employees.

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