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Customer Success Marketing Strategist

2 months ago

New York, New York, United States Garner Health Full time
Job Overview

At Garner Health, we are dedicated to revolutionizing the healthcare landscape by ensuring high-quality and affordable care for everyone. Our approach involves assisting employers in restructuring their healthcare benefits to provide clear incentives and data-driven insights, guiding employees towards superior quality and cost-effective healthcare providers. This ultimately leads to improved health outcomes for patients while rewarding physicians for delivering quality care rather than merely increasing the number of procedures performed.

We are seeking a Customer Marketing Manager who will be responsible for developing initiatives that deliver value to our most passionate supporters while capturing their narratives. This position will report directly to the Director of Product, Customer, and Lifecycle Marketing.

Key Responsibilities:
  • Take full responsibility for establishing a sustainable customer advocacy program that delights our clients with unforgettable experiences, transforming them into enthusiastic advocates for our organization.
  • Build a robust pipeline of case studies by identifying clients who have significantly benefited from Garner and incentivizing them to share their experiences.
  • Engage directly with a diverse array of Garner customers and partners, articulating their stories to vividly illustrate Garner's value in a relatable and inspiring manner.
  • Develop compelling case studies, member narratives, and customer marketing materials that highlight Garner's impact across a diverse clientele.
  • Maintain an organized internal database of customer marketing resources that is easily searchable and beneficial for cross-functional teams.
Ideal Candidate Profile:
  • A minimum of 5 years of experience in Customer Marketing, Customer Advocacy, or similar roles.
  • Proven ability to create sustainable programs and repeatable processes, including effectively documenting and communicating program designs to ensure alignment with both internal and external stakeholders.
  • Outstanding writing, organizational, and interpersonal skills.
  • A genuine passion for providing customers with memorable experiences.
  • A proactive attitude with a willingness to collaborate across departments to ensure the success of the organization.
  • Experience in a fast-paced startup environment.
  • A commitment to contributing to our mission of enhancing the U.S. healthcare system.
What We Value at Garner:
  • Mission-Driven: Our primary goal is to transform the healthcare system, delivering high-quality and affordable care to all.
  • Exceptional Standards: Our ambitious mission requires us to achieve extraordinary results, pushing ourselves and each other to exceed expectations.
  • Courageous Communication: We prioritize transparency and honesty, essential for realizing our potential as an organization and as individuals.
  • Supportive Environment: We believe that individuals perform their best and learn the most when they feel genuinely supported and valued.

Garner Health is proud to be an Equal Employment Opportunity employer, valuing diversity in the workplace and ensuring that we do not discriminate based on any legally protected characteristics.