Customer Success Strategist

2 days ago

New York, New York, United States Flowcode Full time
Customer Success Manager

Flowcode is revolutionizing the offline to online conversion space with its cutting-edge platform. As a Customer Success Manager, you will be the primary point of contact for our clients, driving adoption and ensuring seamless execution of our platform. Your expertise will empower customers to achieve their goals, while also contributing to revenue growth through renewals and upsell opportunities.

Key Responsibilities:
  • Strategic Scaling: Optimize onboarding and renewal processes for SMB to Mid-Market clients, leveraging scalable strategies and digital content to drive time-to-value.
  • Engagement Optimization: Develop system-based solutions and relationship-driven tactics to deepen customer engagement and drive adoption.
  • Resource Management: Create self-service documentation and video-based training materials to enhance customer independence and satisfaction.
  • Collaborative Integration: Align our product roadmap and operations with mid-market customer requirements through collaboration with Sales, Product, Engineering, and Design teams.
  • Customer Advocacy: Act as the voice of the customer internally, ensuring feedback informs our product development and service strategies.
  • Data Analysis: Monitor and report on customer health metrics and feedback to inform business strategies.
  • Revenue Generation: Own and achieve monthly expansion goals, upsell targets, and renewal forecasts within the mid-market segment.
  • Process Innovation: Collaborate with Ops to develop and refine Customer Success processes, contributing to the scalability and effectiveness of the function at Flowcode.
Requirements:
  • Proven Experience: 3-5 years of experience in customer success roles at product-led, growth-focused organizations.
  • Systems Expertise: Using systematic approaches to solve problems and scale customer interactions.
  • Data Oriented: Exhibits a data-centric approach, with a focus on scaling customer success operations through systems and processes.
  • Adaptive: Thrives in a dynamic, fast-paced environment; adaptable and proactive in generating solutions.
  • Strong Communication Skills: Exceptional communication skills, both written and verbal, with the ability to effectively convey the Flowcode value proposition across diverse audiences.
  • Technical Acumen: Familiarity with CRM tools (HubSpot preferred), and adept at managing multiple stakeholder needs simultaneously.
Why Flowcode?
  • A competitive compensation package with equity and bonus potential.
  • The chance to shape the future of a high-impact company that's already changing the game.
  • A dynamic, collaborative work environment in the heart of NYC.
  • The opportunity to work with a talented, passionate team that's always pushing the boundaries in an environment of continuous testing and learning.

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