Customer Success Strategist
2 days ago
We're seeking a seasoned Customer Success Strategist to join our team at Klaviyo. As a key member of our customer success organization, you will be responsible for driving growth and retention for our upper mid-market customers.
Key Responsibilities- Develop and execute customized customer success plans to drive growth and retention
- Build and maintain strong relationships with customers and key stakeholders
- Provide strategic guidance and support to customers to help them achieve their business goals
- Collaborate with cross-functional teams to identify and execute on opportunities for growth and expansion
- Conduct regular business reviews and provide actionable insights to customers
- 5+ years of experience in mid-market or enterprise account management
- Proven track record of building and nurturing relationships with multiple stakeholders
- Excellent program management skills and ability to own customer projects from scoping to implementation
- Strong analytical and problem-solving skills, with ability to leverage data to inform recommendations
- Excellent communication and interpersonal skills, with ability to work effectively with customers and internal stakeholders
- Competitive salary range: $116,000-$174,000 USD
- Variable compensation and overtime eligibility
- Comprehensive benefits package, including medical, dental, and vision coverage
- Flexible paid time off and company-paid holidays
- Learning allowance and access to professional coaching services
Klaviyo is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees.
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