IT Support Specialist

1 week ago

Seattle, Washington, United States Abbott Construction Inc Full time
Job Summary

At Abbott Construction Inc, we're committed to delivering exceptional experiences for our clients, partners, and employees. Our team is comprised of talented professionals who embody our brand pillars of stewardship, collaboration, and integrity. As an IT Help Desk Technician, you'll play a vital role in providing technical assistance and support to our end-users, ensuring seamless operations and customer satisfaction.

Key Responsibilities
  • Resolve help desk tickets in a timely and efficient manner
  • Provide phone, email, and in-person support and training to end-users
  • Maintain clear documentation of resolutions and end-user interactions
  • Provision and deploy laptops, mobile devices, and printers
  • Install or upgrade desktop software as needed
  • Process Tier 1 requests related to end-user account maintenance
  • Manage laptop and mobile device RMA process with Abbott Construction Inc vendors
  • Provide application service support (SharePoint, Teams, and other MS services)
  • Deploy and demobilize IT equipment on job sites, working with teams to select the most appropriate resources
  • Provide new employee IT orientation
  • Maintain Active Directory user information
  • Meet Abbott Construction Inc's SLA expectations for response and resolution times
Requirements
  • Knowledge of administrative and clerical procedures and systems
  • Knowledge of customer service principles and processes
  • Ability to use logic and reasoning to identify strengths and weaknesses of alternative solutions
  • Experience troubleshooting hardware and software workstation issues in an Office 365 environment
  • Experience with mobile device hardware and software troubleshooting
  • Experience with help desk ticket systems preferred
  • Experience with SharePoint, MS Forms, and PDQ a plus
Benefits

Abbott Construction Inc offers a comprehensive benefits package, including medical insurance, dental insurance, vision insurance, health savings account, healthcare flexible spending account, dependent care flexible spending account, 401(k) retirement plan with employer match, life and AD&D insurance, long-term disability insurance, short-term disability insurance, critical illness insurance, accident insurance, and hospital indemnity insurance.

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