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Office Coordinator

2 months ago

Deer Park, New York, United States WB Residential Communities Full time
Job Overview

PRIMARY RESPONSIBILITIES:

· Manage incoming communications, addressing inquiries and concerns from prospective and current residents.

· Oversee the processing of mail, both incoming and outgoing.

· Conduct inspections of model and vacant units, relaying any service requirements to the Property Manager or Building Operations Manager.

· Prepare renewal leases for distribution, ensuring they are returned complete; after signing by the property manager, scan and file accordingly.

· Maintain a comprehensive understanding of lease terms, specifications, and community policies.

· Stay updated on current rental rates.

· Acquire full knowledge of application requirements, screening processes, and rental policies.

· Manage prospect engagement, including processing rental applications and providing status updates.

· Handle resident requests and complaints with courtesy and efficiency.

· Uphold a professional demeanor and appearance at all times.

The above outlines the essential functions of the role, along with general supplemental functions and requirements for job performance. It is not intended to be an exhaustive list of all job functions.

QUALIFICATIONS & SKILLS:

· Proficiency in computer technology and software.

· Ability to work collaboratively within a team.

· Strong analytical skills.

· Exhibit sound judgment.

EDUCATIONAL BACKGROUND:

· High School diploma or GED equivalent.

· Previous experience in residential settings is advantageous.

LANGUAGE PROFICIENCY:

Ability to read, analyze, and interpret leasing documents. Capable of writing reports and effectively responding to inquiries from groups of managers, residents, and the public.

MATHEMATICAL ABILITY: Proficient in calculating figures and amounts such as discounts, interest, commissions, proportions, and percentages.

PROBLEM-SOLVING SKILLS:

Ability to address practical problems and navigate various situations. Capable of interpreting a range of instructions presented in written, oral, diagrammatic, or schedule formats. Must demonstrate discretion and maintain a high level of confidentiality.

PHYSICAL REQUIREMENTS:

The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this role. Reasonable accommodations may be made for individuals with disabilities. While performing job duties, the employee is regularly required to use hands for various tasks and communicate effectively. The employee frequently stands, walks, sits, and reaches with hands and arms. Occasionally, the employee may need to climb, balance, stoop, kneel, crouch, or crawl, and may need to lift or move up to 10 pounds. Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

SAFETY & SECURITY:

All employees are required to adhere to safety and security protocols. Non-compliance with these regulations may result in disciplinary action.

PERFORMANCE EVALUATION:

This position will be assessed based on the employee's prioritization, time management skills, and adaptability. Additionally, performance will be evaluated using standardized tools applicable to all employees serving internal and external customers, in alignment with company policies and procedures.

WORK SCHEDULE:

Part-time schedule with specified hours throughout the week.

COMPENSATION:

Hourly pay rate commensurate with experience.

WORK LOCATION:

In-person role.