Guest Services Manager
2 weeks ago
- Consistent and punctual attendance
- Ability to learn canine recognition
- Coordinating introductions and meetings
- Responding to phone inquiries and emails
- Effective communication etiquette
- Accurate record maintenance
- Strong organizational skills
- Data entry tasks
- Creating client profiles
- Welcoming every visitor entering or exiting the facility
- Understanding the retail offerings
- Scheduling appointments
- Familiarity with company values
- Adhering to our guiding principles:
- We embrace life with unconditional love.
- We remain loyal to our community.
- We pursue the highest safety standards.
- We engage fully in our activities.
- We treat every day as a remarkable opportunity.
- Cleaning duties may include mopping, sweeping, vacuuming, waste disposal, and restroom maintenance in the reception area.
- Regular equipment checks to ensure proper functionality.
- Proactively maintaining a clean and safe environment for all guests is essential.
- Coordinating spa services to ensure timely and precise execution.
- Learning to identify various dog breeds and their behaviors.
- Reporting any incidents promptly for appropriate care.
- Collaborating with the team to uphold our quality of care standards.
- Ability to work collaboratively with team members in a respectful and professional manner.
- Excellent communication skills, consistently embodying our three principles (Smile, Story, Satisfaction).
- Knowledgeable about pricing and service offerings.
- Aiming for high customer satisfaction ratings through friendly interactions.
- Enjoying teamwork, fostering growth, and maximizing potential.
Requirements
Qualifications:
- Must have a passion for dogs.
- Ability to stand for extended periods.
- Flexibility to work various shifts, including weekends and holidays.
- Ability to thrive in a dynamic, fast-paced environment.
- Strong customer service skills and patience.
- Comfortable managing phone calls while assisting clients.
- Willingness to engage in upselling.
- Detail-oriented
- Quick thinker
- Emotionally intelligent
- Outgoing and enthusiastic
- Fun-loving
- Strong multitasking abilities
- Excellent communicator
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