Guest Services Manager

2 weeks ago


Long Island City, United States BKBM Long Island City LLC Full time
Core Competencies:
  • Consistent and punctual attendance
  • Ability to learn canine recognition
  • Coordinating introductions and meetings
  • Responding to phone inquiries and emails
  • Effective communication etiquette
  • Accurate record maintenance
  • Strong organizational skills
Daily Responsibilities
  • Data entry tasks
  • Creating client profiles
  • Welcoming every visitor entering or exiting the facility
  • Understanding the retail offerings
  • Scheduling appointments
  • Familiarity with company values
  • Adhering to our guiding principles:
  • We embrace life with unconditional love.
  • We remain loyal to our community.
  • We pursue the highest safety standards.
  • We engage fully in our activities.
  • We treat every day as a remarkable opportunity.
Maintaining a Clean and Safe Environment
  • Cleaning duties may include mopping, sweeping, vacuuming, waste disposal, and restroom maintenance in the reception area.
  • Regular equipment checks to ensure proper functionality.
  • Proactively maintaining a clean and safe environment for all guests is essential.
Health and Grooming Oversight
  • Coordinating spa services to ensure timely and precise execution.
  • Learning to identify various dog breeds and their behaviors.
  • Reporting any incidents promptly for appropriate care.
  • Collaborating with the team to uphold our quality of care standards.
Customer Service & Presentation
  • Ability to work collaboratively with team members in a respectful and professional manner.
  • Excellent communication skills, consistently embodying our three principles (Smile, Story, Satisfaction).
  • Knowledgeable about pricing and service offerings.
  • Aiming for high customer satisfaction ratings through friendly interactions.
  • Enjoying teamwork, fostering growth, and maximizing potential.
As the Reception Coordinator, you will engage with all clients, their pets, and team members to ensure our company maintains the highest standards of safety and enjoyment.

Requirements

Qualifications:
  • Must have a passion for dogs.
  • Ability to stand for extended periods.
  • Flexibility to work various shifts, including weekends and holidays.
  • Ability to thrive in a dynamic, fast-paced environment.
  • Strong customer service skills and patience.
  • Comfortable managing phone calls while assisting clients.
  • Willingness to engage in upselling.
Personal Attributes:
  • Detail-oriented
  • Quick thinker
  • Emotionally intelligent
  • Outgoing and enthusiastic
  • Fun-loving
  • Strong multitasking abilities
  • Excellent communicator


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