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Guest Services Manager

4 months ago

Polk City, United States Suntex Marina Investors, LLC Full time
Job DescriptionJob Description

DUTIES AND RESPONSIBILITIES:

1. Direct the Guest Services team operations, ensuring the team provides world class customer service.

2. Facilitate training for the Guest Services team so they can successfully promote sales, rentals and understand the Suntex Marinas expectation for world class customer service.

3. Achieve and exceed budgeted store revenue while controlling expenses

4. Create retail, boat rental, and slip sales programs

5. Dock walks

6. Ensure that our rental fleet and water sports equipment are clean, in perfect working order, giving our guests the best experience on the water

7. Effectively hire and manage the Guest Services team to assist in driving top line sales, while also controlling expenses

8. Manage store margins to achieve between 38-42%

9. Daily/weekly ordering of soft and hard line merchandise for the location

10. Creates and drives sales promotions to assist in achieving sales revenue

11. Comes up with creative ways to market the store and boat rental

a. Vendor events, showcasing new products, demonstrating new products, interactive displays

12. Creates fun sales contests for Guest Services team

13. Keeps up to date on all marine products to supply the most accurate information to our customers

a. Rotate inventory monthly

14. Complete all paperwork in a timely fashion

a. Receive all invoices before merchandise is put out on the floor

15. Ensures that the store is neat, clean, and organized at all times

a. Everything is priced in the store

16. Completes and submits a full physical inventory every quarter, with department cycle counts per month.

17. Completes opening and closing procedures.

EDUCATION AND EXPERIENCE:

1. Bachelor’s Degree preferred

2. Excellent interpersonal and outstanding communication skills;

3. Very organized and detail oriented;

4. Must have a positive attitude, strong work ethic, and have great sales skills

5. Ability work independently to achieve goals and targets;

6. Ability to organize and prioritize work;

7. Ability to work in a team environment to achieve team, department and corporate goals;

8. Must thrive in a fast paced environment;

9. Ability to collaborate effectively with internal and external customers;

10. Self-starter;

11. Proficient in Microsoft Office products