ServiceNow Administrator
2 weeks ago
We are seeking a highly skilled ServiceNow System Administrator to join our team at Forhyre. As a key member of our IT operations team, you will be responsible for the day-to-day administration and maintenance of our ServiceNow platform.
Key Responsibilities:
- Proactively monitor and maintain the ServiceNow environment to ensure optimal performance and availability.
- Develop and configure custom ServiceNow enhancements and configurations to meet business needs.
- Own and resolve technical issues in a timely and efficient manner, providing proactive updates to stakeholders.
- Collaborate with cross-functional teams to implement new tools and plugins, and define key performance indicators (KPIs) for CMDB data quality.
- Utilize the ServiceNow Knowledge Base to find solutions to previous cases and ensure accurate documentation of technical and process information.
- Ensure accurate updates to ADO tickets and asset management systems.
- Develop and maintain clear and concise technical and process documentation.
- Take ownership of tasks and manage them through completion, seeking help when necessary.
- Stay up-to-date with new technologies and adapt quickly to changing requirements.
Requirements:
- Strong knowledge of ServiceNow administration, configuration, and CMDB management.
- Understanding of Active Directory, Discovery Tools, and ADO.
- Basic analytical and problem-solving skills, with strong interpersonal and organizational skills.
- Ability to work independently and collaboratively as part of a team.
- College degree or equivalent combination of education and experience.
What We Offer:
As a ServiceNow System Administrator at Forhyre, you will have the opportunity to work with a dynamic team, develop your skills, and contribute to the success of our organization.
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