ServiceNow Administrator

2 weeks ago


Plano, Texas, United States Forhyre Full time
Job Title: ServiceNow System Administrator

We are seeking a highly skilled ServiceNow System Administrator to join our team at Forhyre. As a key member of our IT operations team, you will be responsible for the day-to-day administration and maintenance of our ServiceNow platform.

Key Responsibilities:

  • Proactively monitor and maintain the ServiceNow environment to ensure optimal performance and availability.
  • Develop and configure custom ServiceNow enhancements and configurations to meet business needs.
  • Own and resolve technical issues in a timely and efficient manner, providing proactive updates to stakeholders.
  • Collaborate with cross-functional teams to implement new tools and plugins, and define key performance indicators (KPIs) for CMDB data quality.
  • Utilize the ServiceNow Knowledge Base to find solutions to previous cases and ensure accurate documentation of technical and process information.
  • Ensure accurate updates to ADO tickets and asset management systems.
  • Develop and maintain clear and concise technical and process documentation.
  • Take ownership of tasks and manage them through completion, seeking help when necessary.
  • Stay up-to-date with new technologies and adapt quickly to changing requirements.

Requirements:

  • Strong knowledge of ServiceNow administration, configuration, and CMDB management.
  • Understanding of Active Directory, Discovery Tools, and ADO.
  • Basic analytical and problem-solving skills, with strong interpersonal and organizational skills.
  • Ability to work independently and collaboratively as part of a team.
  • College degree or equivalent combination of education and experience.

What We Offer:

As a ServiceNow System Administrator at Forhyre, you will have the opportunity to work with a dynamic team, develop your skills, and contribute to the success of our organization.



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