Service Management Developer

7 days ago


Plano, Texas, United States DISH Full time
Job Summary

DISH is seeking a highly skilled Service Management Developer to join our Technology team. As a Service Management Developer, you will be responsible for developing solutions using ServiceNow as the framework, understanding the system scope and objectives, and following detailed specifications for application builds.

Key Responsibilities
  • Developing solutions using ServiceNow as the framework
  • Understanding the system scope and objectives
  • Following detailed specifications for application builds
  • Participating in grooming and US creation, implementing User Stories
  • Responsible for coding, testing, debugging, and creating technical documentation
  • Technical knowledge and responsibility of all phases of applications systems analysis and programming
  • Understanding the business value or function for which the application is designed
  • Instructing, directing, and checking the work of other technical team members
  • Experience with programming languages and databases, including J2EE, Scripting, JSON, SQL
  • Experience building scoped applications
  • Experience in Integration to other applications
Requirements
  • 1+ years of development experience in the ServiceNow platform (in Rome or newer versions)
  • Experience in creating workflows in Flow Designer for catalog items and automation efforts
  • Working knowledge of TSM & FSM modules
  • Experience in Portal development
  • Understanding of REST APIs and credential management
  • Strong understanding of ServiceNow platform components, including Service Catalog, Incident Management, Problem Management, and Change Management
  • Experience with ServiceNow development tools, such as Workflow Editor, UI Policy, Business Rules, and Client Scripts
  • Knowledge of ServiceNow APIs and integration methods (REST, SOAP, JSON)
  • Ability to translate business requirements into technical solutions and effectively communicate with stakeholders at different levels
  • Strong analytical and problem-solving skills with a keen attention to detail
  • Ability to work both independently and collaboratively in a team environment
  • Participate in the full software development lifecycle, including design, development, testing, and deployment
  • Create and maintain technical documentation, including specifications, system design documents, and test plans
Preferred Skills
  • Integration experience (SOAP, REST, and JSON as well as JDBC and file imports)
  • Experience integrating ServiceNow with an API-led Integration Platform
  • Administration of a ServiceNow instance, including the management of users, groups, and roles, ACLs, business rules, workflows, UI actions, UI policies, dictionary, and catalog items
  • Orchestration and Discovery experience is a plus
  • Experience with rebuilding and refactoring legacy applications in ServiceNow a plus
  • Experience conducting ServiceNow instance upgrades
  • ServiceNow Developer Certification is preferred
Compensation and Benefits

We offer a competitive salary range of $72,400.00/Year - $118,900.00/Year, as well as versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan.



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