Service Coordinator

4 weeks ago


New York, New York, United States ThreePDS Inc. Full time
Job Title: Service Coordinator

ThreePDS Inc. is seeking a highly skilled Service Coordinator to join our team in Tulsa, OK. As a Service Coordinator, you will be responsible for ensuring the highest degree of internal and external customer service.

Key Responsibilities:
  • Represent the company in a professional and courteous manner
  • Quote, coordinate, and assist with scheduling of repairs
  • Ensure targeted sales margins are met
  • Understand tools and processes available to resolve internal and external issues
  • Office support for Technicians (quoting, parts research, etc.) and sales and leadership
  • Manage orders in an organized manner ensuring rapid flow of repairs
  • Follow all order and repair management procedures
  • Research required parts list for repair quotes
  • Request quotes and orders from vendors as needed
  • Develop accurate Invoices
  • Compile all documentation required to accompany invoicing
  • File all paper documentation of orders
  • Backup counter sales as needed
  • Work Overtime, including weekends, if needed
  • Travel as needed for training, meetings, or additional support
Requirements:
  • Basic knowledge of Supply Chain Management and Accounting
  • Positive attitude at all times and a willingness to learn
  • Self-motivated and able to thrive without direction from supervisor
  • Ability to succeed in high pressure situations without showing signs of frustration
  • Good organizational skills and willingness to complete required paperwork
  • Experience in a customer service or inside sales
  • Excellent Communication and People skills
  • Experience with Order Management software, SAP is a plus
  • Competency with computers, proficiency MS Excel and MS Dynamics CRM are a plus
Physical and Mental Requirements:
  • Ability to communicate effectively both verbally, and in writing, in English
  • Work in a team environment with an eagerness to work with others
  • Ability to operate office machinery (telephone, copier, fax, PC)
  • Ability to wear Personal Protective Equipment as necessary
  • Ability to lift up to 25lbs


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