Donation Relations Coordinator

4 days ago


New York, New York, United States Virtual Service Full time
Job Title: Donation Relations Administrator

Virtual Service is seeking a highly organized and detail-oriented Donation Relations Administrator to join our team. As a key member of our fundraising team, you will play a crucial role in cultivating and maintaining strong relationships with donors, ensuring their continued support and satisfaction.

Key Responsibilities:
  • Donor Database Management:
    Maintain and update the donor database, ensuring accuracy and completeness. Track donor giving history, preferences, and engagement levels. Prepare reports on donor activity and trends.
  • Donor Stewardship:
    Develop and implement donor stewardship strategies to cultivate and deepen donor relationships. Coordinate donor events, recognition programs, and thank-you initiatives. Provide timely and personalized donor communications.
  • Donor Support:
    Respond to donor inquiries and requests in a timely and professional manner. Assist with donor pledge fulfillment and acknowledgment processes. Resolve donor issues and concerns effectively.
  • Gift Processing:
    Process incoming donations, ensuring accurate recording and acknowledgment. Reconcile donor accounts and resolve discrepancies.
  • Reporting and Analysis:
    Prepare regular reports on donor activity, fundraising metrics, and donor satisfaction. Analyze donor data to identify trends and opportunities for improvement.
Qualifications:
  • Bachelor's degree or equivalent experience.
  • Strong organizational and time management skills.
  • Excellent written and verbal communication skills.
  • Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
  • Experience with donor management software (e.g., Raiser's Edge, Salesforce).
  • A passion for the organization's mission and a commitment to philanthropy.


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