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Guest Services Coordinator

2 months ago

New York, New York, United States Bills Service Full time
Job Summary

We are seeking a highly motivated and organized individual to join our team as a Guest Services Intern. This is an exciting opportunity to gain hands-on experience in event/game operations, guest services, and fan experience initiatives.

Key Responsibilities
  • Assist in the development, organization, and management of event/game operations at Highmark Stadium and other Buffalo Bills facilities.
  • Manage assigned tasks and responsibilities during Buffalo Bills home games and events, including guest services and overall fan experience initiatives.
  • Research and implement opportunities for growth in team member incentives, training, and other aspects of game day.
  • Maintain the Buffalo Bills credential system using ABI Mastermind software.
  • Assist with recruitment, selection, training, and supervision of game day staff.
  • Collect and organize lost and found items after each event using 24/7 software program.
  • Deliver guest services training program to Buffalo Bills team members and team partners.
  • Assist with production of instructional/procedural manuals for all guest services team members and game day partners.
  • Oversee and implement new employee incentive and rewards programs.
  • Manage communications through guest services hotline and email.
  • Support events team by overseeing Buffalo Bills team members at non-game day events.
  • Provide administrative support for a variety of event/game-related activities.
  • Assist with off-site events, errands, and deliveries as needed.
Requirements

We are looking for a candidate with a bachelor's degree in business, hospitality, marketing, sports administration, or a related field. A master's degree is preferred for the season-long internship. The ideal candidate should have great people skills, be customer service-oriented, and have outstanding leadership abilities.

Qualified candidates must be creative thinkers, self-motivated, and have great organization skills. They must be able to work in a fast-paced environment, multitask, and prioritize duties while maintaining a positive attitude. Individuals must be able to work without supervision on complex assignments, meet established deadlines, and possess excellent oral and written communication and presentation skills.

The ideal candidate is comfortable speaking in front of larger groups of people and should thrive in a team-first atmosphere. They should be able to openly communicate, provide intelligent feedback, and opinions constructively. Individuals should be effective problem solvers and feel comfortable utilizing available resources to resolve issues.

Candidates must have a good working knowledge of Microsoft Office products, including Word, Excel, PowerPoint, Outlook, and a willingness to learn other applicable computer software. They must be able to work up to 40 hours per week, including evenings, weekends, and holidays as scheduled. Reliable transportation is also required.

Candidates must be able to lift up to 50 pounds and stand for long periods of time.