Service Coordinator

3 days ago


New York, New York, United States NFP Full time
Job Title: Service Coordinator

At NFP, we're committed to delivering exceptional client service and building long-lasting relationships with our clients. As a Service Coordinator, you'll play a critical role in supporting our client service process and ensuring that our clients receive the highest level of service.

Key Responsibilities:
  • Provide superior client service by identifying client needs and executing requests to completion.
  • Effectively communicate with all parties throughout the process, ensuring timely and accurate execution of client requests.
  • Track and manage client requests, including premium retention, policy changes, and other service-related matters.
  • Collaborate with internal teams to ensure seamless execution of client service requests.
  • Develop and maintain business partnerships to ensure service issues are managed proactively, accurately, and effectively.
Requirements:
  • 3-5 years of experience in financial services industry or equivalent combination of education and work experience.
  • Extensive knowledge of life, disability, and long-term care products and post-issue service requests.
  • Excellent communication skills, both verbal and written.
  • Strong attention to detail with the ability to prioritize multiple tasks in a fast-paced sales environment.
  • Ability to work independently and collaboratively as part of a team.
What We Offer:
  • Competitive salary range: $42,000 - $70,000.
  • PTO and paid holidays.
  • 401(k) with match.
  • Exclusive discount programs.
  • Health and wellness programs.

NFP is an inclusive Equal Employment Opportunity employer. We're committed to building a diverse and inclusive workplace that reflects the communities we serve. If you're passionate about delivering exceptional client service and building long-lasting relationships, we encourage you to apply for this exciting opportunity.



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