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Customer Service Representative

2 months ago

Brea, California, United States Radiometer Full time

About Radiometer

Radiometer is a leading provider of diagnostic solutions that enable caregivers to make informed decisions to improve patient care. Our technology and solutions are designed to address the world's biggest health challenges.

Job Summary

The Customer Service Representative will be responsible for ensuring customer satisfaction by processing orders in a timely manner. This role is part of the Customer Service team and will report to the Customer Service Manager.

Key Responsibilities

  • Answer customer inquiries in a timely and efficient manner.
  • Process customer orders via phone, standing orders, field service orders, and replacement orders.
  • Knowledgeable on Radiometer's products and special projects.

Requirements

  • High school diploma/GED or higher.
  • 1+ years of experience in customer service including order entry, follow-up with customers, and working in an office environment.

Preferred Qualifications

  • 2+ years' customer facing work experience.
  • Strong time management with a sense of urgency.
  • Medical Device industry experience.

Compensation and Benefits

The hourly range for this role is $22.00/hour-$24.00/hour. This role is eligible for bonus/incentive pay. We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, and 401(k) to eligible employees.