Engagement Manager

4 weeks ago


Salt Lake, Utah, United States American Cybersystems Full time
About the Role

The Engagement Manager position is a key role in executing industry-leading medical device B2C sales through the application of complex sales techniques to drive territory strategy and achieve yearly sales revenue targets.

This position will support the Bay Area, California territory for Cochlear, requiring the ability to travel up to 60% of the time with overnight stays and weekends.

Key Responsibilities
  • Embedded in the territory sales strategies as the expert of Cochlear products to candidates and professional partners.
  • Nurturing candidates and product launches, implementing local consumer marketing and candidate nurture strategies to grow the market for Cochlear implantable technology.
  • Managing, developing, and inspiring mentoring volunteers, providing candidate communication through various vehicles.
  • Reporting issues via the Cochlear complaint management system and providing detailed descriptions for B2B follow-up and closure.
Sales Acumen
  • Demonstrating sales and business acumen, identifying market opportunities, competitive positioning, and customer needs to generate sales and secure orders.
  • Establishing strong relationships with key people in the assigned territory geography, ensuring all sales activities are conducted in compliance with Cochlear policy, laws, and regulations.
  • Maintaining accurate documentation of sales activities and customer interactions, collaborating with B2B teammates to educate on products and develop strong relationships with schools, Deaf/Hard of Hearing schools/programs, and non-programming audiologists.
Business Acumen
  • Managing territory expenses to budget, allocating company resources and planning to achieve territory sales success.
  • Assisting with developing and implementing quarterly strategic plans to achieve objectives, submitting territory information in a timely manner for the territory month-end report.


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