Senior Subscription Services Engagement Manager
4 weeks ago
The Advisory Services Engagement Manager will play a critical role in delivering Workday Success Plans programs and services to customers worldwide. This individual will be responsible for coordinating the delivery of packaged services, ensuring success, efficiency, and quality through project management practices and customer relationship handling.
Key Responsibilities:
- Lead projects to deliver Workday Success Plans programs and services
- Clearly communicate project objectives and delivery strategies
- Become a specialist in Workday Success Plans offering and educate customers throughout the project
- Balance the needs of multiple concurrent projects
- Provide guidance and mentoring to consultants working on projects
- Ensure projects are accurately planned and staffed
- Work with client project managers to identify and resolve issues impacting project scope or timeframe
- Lead customer meetings and Workday internal operational meetings
- Ensure customers can serve as references upon project completion
- Complete project administration tasks, such as updating project forecasts and assisting with team scheduling
About You
We're seeking an experienced project manager with a strong background in HCM, Payroll, Financial, or Student implementations within medium enterprise, large enterprise, higher education, and/or state and local governments. The ideal candidate will have 5+ years of project management experience and 5+ years of experience implementing Workday, Oracle, SAP, PeopleSoft, or similar applications.
Requirements:
- 5+ years of project management experience with HCM, Payroll, Financial, or Student implementations
- 5+ years of experience implementing Workday, Oracle, SAP, PeopleSoft, or similar applications
- Passion for customer service
- Excellent organization, time management, verbal, and written communication skills
- Solid understanding of at least one of the following business areas: Human Resources, Benefits, Payroll, General Ledger, Accounts Payable/Receivable, Services Procurement
- Ability to influence, interact, and collaborate with senior executives, internally and externally
- Ability to work on multiple engagements simultaneously
- Ability to travel up to 10%
Our Approach to Flexible Work
We're combining the best of both worlds: in-person time and remote work. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so we spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role).
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