Senior Digital Marketing Manager AWS Customer Channel Tech Operations
16 hours ago
We are seeking a highly skilled Senior Digital Marketing Manager to lead the end-to-end management of the AWS Partner Network (APN) web presence. As a key member of our team, you will be responsible for overseeing web support operations, including managing content intake, troubleshooting technical issues, and ensuring a seamless, high-quality experience for internal and external stakeholders.
Key Responsibilities- Own and manage web support operations, including intake for content authoring and troubleshooting technical issues to ensure timely resolution and minimal disruption.
- Lead the creation, maintenance, and optimization of web templates and pages in Adobe Experience Manager (AEM), setting a high bar for quality, functionality, and design.
- Establish and enforce rigorous quality assurance (QA) protocols to prevent errors, data leaks, or security vulnerabilities, ensuring all web content meets AWS's high standards for quality and compliance.
- Drive continuous improvement in web authoring workflows, identifying and implementing process efficiencies to streamline operations and enhance marketer enablement.
- Lead cross-functional collaboration with internal stakeholders to define, manage, and achieve service level agreements (SLAs) for web requests, ensuring the successful delivery of web initiatives aligned with business goals.
- Utilize expertise in support operations automation to optimize digital workflows, improve response times, and enhance overall operational efficiency.
- Partner closely with business intelligence, engineering, partner marketing, and product management teams to enhance website instrumentation, multivariate testing, and analytics capabilities.
- Manage relationships with senior stakeholders to ensure alignment, support web initiatives, and drive strategic outcomes.
AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector.
What We Offer- Inclusive Team Culture: We foster an inclusive environment where diverse perspectives are valued.
- Work/Life Balance: We prioritize work-life balance by offering flexible work arrangements that support both personal and professional well-being.
- Mentorship & Career Growth: Our team is committed to your growth and development, providing ample opportunities for mentorship, skill enhancement, and career progression.
- 8+ years of experience in digital marketing, web strategy, or a related field.
- 5+ years of experience in web development with AEM or other enterprise CMS.
- Proven experience in managing large-scale global web projects, including troubleshooting and technical support.
- Bachelor's degree in marketing, business, computer science, or a related discipline.
- Experience creating and executing integrated marketing lead generation campaigns using tactics that include live or virtual events, webinars, email, lead nurture programs, and CRM/sales insights.
- Experience with Salesforce and Tableau.
- Experience leading cross-functional teams and managing stakeholder relationships at senior levels.
The base pay for this position ranges from $112,800/year in our lowest geographic market up to $186,500/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience.
Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits.
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