Customer Service Representative
2 weeks ago
Jeni's Splendid Ice Creams is seeking a dedicated Service Assistant to contribute to their mission of creating exceptional ice cream experiences.
As a pivotal member of the team, the Service Assistant plays a crucial role in ensuring smooth operations at the scoop shop. This position involves managing shifts, overseeing inventory, and mentoring fellow team members. The ideal candidate will be adept in all facets of operational and customer service duties, demonstrating reliability and punctuality.
Key Responsibilities:
- Oversee daily shop operations, including shift management and inventory control.
- Provide mentorship and guidance to team members, fostering a collaborative environment.
- Communicate effectively with leadership to ensure high standards of service.
- Adapt to varied shifts, including evenings and weekends, while maintaining a strong work ethic.
Essential Qualities:
- Availability for full-time hours with flexibility for evenings and weekends.
- Commitment to delivering outstanding customer service and setting a positive example.
- Energetic and effective communicator with a compassionate approach.
- Ability to manage tasks efficiently while remaining composed under pressure.
Benefits Offered:
- Competitive hourly wage with opportunities for tips.
- Full-time hours accompanied by paid time off and holiday benefits.
- 401k matching program after three months of employment.
- Annual volunteer day to support a cause of personal significance.
- Generous discount on products at Jeni's locations.
- Career advancement opportunities within the company.
About Jeni's Splendid Ice Creams:
Founded in 2002, Jeni's Splendid Ice Creams is a certified B Corporation dedicated to crafting artisanal ice creams while fostering community connections. With a commitment to diversity and inclusivity, Jeni's values the unique talents of each team member, believing that a diverse workforce enhances creativity and innovation.
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