Technical Support Specialist for Restaurant Equipment

3 days ago


Atlanta, Georgia, United States RSM Atlanta LLC Full time

This is a remote position with an estimated annual salary of $85,000. RSM Atlanta LLC is a leading provider of restaurant equipment and HVAC solutions in the Greater Atlanta area.

Job Description

As a Technical Support Specialist, you will play a crucial role in assisting customers in diagnosing and resolving technical problems related to hot side, cold side, and HVAC equipment over the phone.

Key Responsibilities:

  • Provide expert-level technical support remotely to customers experiencing issues with restaurant equipment and HVAC systems.
  • Diagnose and troubleshoot technical problems reported by customers over the phone using your extensive knowledge and problem-solving skills.
  • Guide customers through step-by-step solutions, explaining complex technical concepts in an understandable manner.
  • Collaborate with customers to identify the root causes of equipment malfunctions and provide effective solutions to restore functionality.
  • Offer recommendations for maintenance, repair, or replacement of equipment components to ensure long-term efficiency and reliability.
  • Maintain a thorough understanding of the latest industry trends, equipment advancements, and best practices related to restaurant equipment and HVAC systems.
  • Document customer interactions, technical issues, and resolutions accurately in the company's support ticketing system.
  • Escalate complex or unresolved issues to the appropriate internal teams, ensuring that timely follow-up and resolution are achieved.
  • Continuously improve and update internal resources, such as knowledge base articles and troubleshooting guides, to enhance the quality of customer self-service options.
  • Provide feedback to the product development and engineering teams based on recurring technical issues, contributing to ongoing improvement efforts.
  • Stay updated on relevant certifications and industry training to maintain and enhance your technical expertise.
  • This position requires onboarding and evaluating Field Technicians to use the company CRM System, and offering training and support to junior Technicians.
  • Other tasks include ordering parts and ensuring inventory is up to date on the system.


  • Atlanta, Georgia, United States RSM Atlanta LLC Full time

    Job DescriptionWe are seeking a highly experienced Technical Support Specialist to join our team at RSM Atlanta LLC. This part-time position offers an excellent opportunity for a seasoned professional with over 10 years of hands-on experience in troubleshooting and resolving issues related to hot side, cold side, and HVAC equipment.Key...


  • Atlanta, Georgia, United States RSM Atlanta LLC Full time

    At RSM Atlanta LLC, we are looking for a detail-oriented Restaurant Equipment Research Specialist to join our team. This role is responsible for researching, sourcing, and managing parts and equipment related to restaurant operations.About the Role:This position involves working closely with vendors, analyzing product specifications, and ensuring the...


  • Atlanta, Georgia, United States Community Business Full time

    Job Title: Technical Support SpecialistAt Community Business, we are seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will play a crucial role in ensuring the smooth operation of our cash handling and security systems. Your primary responsibility will be to respond to service calls, install,...


  • Atlanta, Georgia, United States Ranger Technical Resources Full time

    Job OverviewRanger Technical Resources is seeking a highly skilled Senior Analyst/Tech Support professional to join their team. As a key member of the organization, you will be responsible for providing exceptional customer service and technical assistance in resolving complex network and infrastructure issues.Primary ResponsibilitiesProvide timely and...


  • Atlanta, Georgia, United States Atlanticus Services Corporation Full time

    Job Title: Technical Support SpecialistAbout the Role:We are seeking a skilled Technical Support Specialist to join our team at Atlanticus Services Corporation. As a key member of our IT department, you will provide technical assistance and support for incoming questions and issues related to Apple and Microsoft computer systems.Responsibilities:Provide...


  • Atlanta, Georgia, United States Atlanticus Services Corporation Full time

    Job SummaryWe are seeking a skilled Technical Support Specialist to join our team at Atlanticus Services Corporation. The ideal candidate will possess excellent technical skills, strong communication abilities, and a customer-focused attitude.Key ResponsibilitiesProvide technical assistance and support for incoming questions and issues related to computer...


  • Atlanta, Georgia, United States Atlanta Fine Homes Sotheby's International Realty Full time

    Job Title: Technical Support SpecialistWe are seeking a highly skilled Technical Support Specialist to join our team at Atlanta Fine Homes Sotheby's International Realty.Salary: $52,000 - $60,000 per year based on experienceAbout the JobThe Technical Support Specialist will provide technical assistance and support to our real estate agents and staff with...


  • Atlanta, Georgia, United States Twin Peaks Restaurant Full time

    Company OverviewTwin Peaks Restaurant is a renowned establishment known for its exceptional service, cleanliness, and dedication to excellence. As a key member of our team, you will play a vital role in maintaining the highest standards of sanitation and cleanliness.SalaryWe offer a competitive salary of $40,000 per annum, commensurate with your experience...


  • Atlanta, Georgia, United States Dobbs Equipment Full time

    Job SummaryThis position requires a skilled Heavy Equipment Diesel Mechanic to join our team. The successful candidate will be responsible for the repair, diagnosis, and maintenance of heavy equipment and components. This includes working on various types of machinery, identifying and resolving technical issues, and maintaining accurate records of work...


  • Atlanta, Georgia, United States StubHub Full time

    Job OverviewWe are seeking a skilled Technical Support Specialist to join our cutting-edge support team at StubHub. As a member of our team, you will play a critical role in providing exceptional customer service and technical support to sellers on our platform.


  • Atlanta, Georgia, United States Applied Value Technologies a wipro company Full time

    Job Overview: Applied Value Technologies, a Wipro Company is seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing world-class production support to our clients, focusing on communication, coordination, technical debugging, and documentation across multiple client platforms...


  • Atlanta, Georgia, United States TEKsystems Full time

    Job SummaryWe are seeking an experienced Technical AV Support Specialist to join our team at TEKsystems. The successful candidate will have a strong background in audio-visual (AV) support and maintenance, with experience working with various AV systems and equipment.Key Responsibilities:Assist with setup and operation of AV and VC systems, as well as...


  • Atlanta, Georgia, United States Citizens Trust Bank Full time

    Citizens Trust Bank is seeking a skilled Technical Support Specialist to join our team in Atlanta, Georgia. This role offers a competitive salary of $65,000 - $85,000 per year.Job DescriptionWe are committed to providing exceptional customer service and technical support to our employees and customers. As a Technical Support Specialist, you will be...


  • Atlanta, Georgia, United States Corporate Temps Full time

    Corporate Temps is seeking a Technical Support Specialist to deliver top-notch customer support and resolve technical issues.Estimated salary: $55,000 - $70,000 per yearAbout the Position:The ideal candidate will have 2-3 years of experience in call center settings and be able to troubleshoot complex technical issues, document customer interactions, and...


  • Atlanta, Georgia, United States RSM Atlanta LLC Full time

    Role OverviewWe are seeking a highly competent Maintenance Equipment Specialist to join our dynamic team at RSM Atlanta LLC to help maintain customer facility assets and ensure they operate efficiently.Key ResponsibilitiesPerform routine maintenance on facility systems and equipment in accordance with company safety protocols.Ensure regular maintenance is...


  • Atlanta, Georgia, United States LaSalle Network Full time

    LaSalle Network is a leading provider of managed IT Services, partnering with clients to deliver exceptional technical support. We are seeking an experienced Technical Support Specialist to join our team on a long-term basis.This role offers the opportunity to develop and implement standard operating procedures for our Level 2 Help Desk Team, requiring a...


  • Atlanta, Georgia, United States Randstad Full time

    Job OverviewWe are seeking a highly skilled Technical Support Specialist to join our team. As an IT Infrastructure Professional, you will be responsible for providing technical support and assistance to end-users, ensuring that all computer systems and networks are functioning smoothly and efficiently.Key Responsibilities:Provide technical support and...


  • Atlanta, Georgia, United States Inspiroz Full time

    We are seeking a highly skilled Senior Technical Support Specialist to join our team at Inspiroz. In this role, you will be responsible for providing exceptional technical support to our charter schools, ensuring seamless day-to-day technology operations.Key Responsibilities:Lead technical issue resolution, including troubleshooting and root cause...


  • Atlanta, Georgia, United States Zoo Atlanta Full time

    Job Title: Technical Support SpecialistLocation: Zoo Atlanta, GASalary: $55,000 - $65,000 per yearWe are seeking a highly skilled Technical Support Specialist to join our team at Zoo Atlanta.The ideal candidate will have experience with Windows desktop environments and proficiency in Microsoft Office.This role requires excellent organizational skills, strong...


  • Atlanta, Georgia, United States eTeam Full time

    Job OvervieweTeam is seeking a skilled Technical Field Support Specialist to join our team. As a key member of our team, you will be responsible for providing technical support to our customers, ensuring they have the necessary consumables and equipment to operate effectively.The ideal candidate will have excellent problem-solving skills, strong...