Technical Support Specialist
4 days ago
We are seeking a skilled Technical Support Specialist to join our team at Atlanticus Services Corporation. The ideal candidate will possess excellent technical skills, strong communication abilities, and a customer-focused attitude.
Key Responsibilities- Provide technical assistance and support for incoming questions and issues related to computer systems (software and hardware).
- Troubleshoot user's computer problems and perform day-to-day maintenance on computer systems.
- Train computer users and respond to email and phone messages for customers seeking help.
- Install, troubleshoot and repair computer hardware and software, and image new computer systems.
- Run diagnostic programs to resolve problems and resolve technical issues with Local Area Networks (LAN), Wide Area Networks (WAN) and other systems.
- Provide Remote Support and walk customers through problem-solving processes.
- Install computer peripherals for users and follow up with customers to ensure issue has been resolved.
- Gather feedback from customers about computer usage and run reports to determine malfunctions that continue to occur.
- Participate in after hours on call support rotation and perform password unlock and resets of Microsoft Active Directory Accounts.
- Troubleshoot Audio/Video Conferencing Systems and Support users' desktop phones (Vonage System).
- Support users' mobile devices (BYOD and Enterprise equipment) and maintain inventory of computer systems and peripheral equipment when not actively being used.
- Good knowledge of how to build, deploy images and applications to computers.
- Knowledge of VMware Workstation preferred.
- Knowledge of PC backup solutions.
- Experience with Windows 10 and Microsoft Office 365.
- Knowledge on centralized computer management (ie: anti-virus, imaging, patch management, software deployment)
- Basic knowledge and management of Windows Active Directory.
- Familiar with Remote Desktop Connection.
- A competitive salary of $65,000 per year.
- A comprehensive benefits package including health insurance, dental insurance, and vision insurance.
- A generous paid time off policy.
- The opportunity to work in a fast-growing company with a mission-driven culture.
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