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Sales Operations Specialist

2 months ago

San Diego, California, United States Island Hospitality Management Full time
Job Overview

We are seeking a Sales Operations Specialist who will play a pivotal role in driving revenue growth for our organization. This position is crucial for achieving and surpassing established revenue targets related to occupancy and average daily rates. The Sales Operations Specialist will oversee various sales functions in alignment with Island Hospitality Management and Brand Standards, fostering strong relationships within the local business environment.

Key Responsibilities

The selected candidate will:

  • Act as a primary contact for clients, demonstrating a strong commitment to customer service through effective communication via phone and email.
  • Identify and engage key accounts, utilizing sales calls, property tours, and networking opportunities to enhance sales.
  • Support management with tasks such as group rooming lists, billing, commission processing, proposals, and meeting arrangements.
  • Maintain accurate vendor and client information and collaborate with the Front Office Team to ensure seamless execution of group and corporate directives.
  • Manage banquet and meeting spaces for assigned groups, serving as the liaison between the hotel and clients throughout the event process.
  • Analyze market trends and assist in strategic planning to optimize revenue performance.
  • Provide insights on competitive positioning and assist in identifying revenue opportunities.
  • Prepare reports for management and assist with various administrative tasks as needed.
Qualifications

The ideal candidate will possess:

  • A proactive approach to teamwork and daily operations.
  • Strong outside sales capabilities.
  • A high level of motivation and a desire for achievement.
  • Effective problem-solving skills, with the ability to anticipate and address challenges.
  • Resilience in high-pressure situations.
  • Approachability and readiness to assist guests while delivering exceptional service.
Physical Requirements

Employees must be able to meet the physical demands of the role, which includes standing, sitting, or walking for extended periods and lifting/moving items up to 25 pounds. Work hours may vary based on occupancy and other factors.

Training and Development

Island Hospitality is dedicated to employee growth, offering structured training programs that provide clear pathways for advancement within the hospitality sector.

Benefits

We offer a comprehensive benefits package that includes:

  • Medical, Dental, and Vision Insurance
  • Flexible Spending Accounts
  • Identity Theft Protection
  • Paid Time Off and Sick Leave
  • 401(k) Retirement Plan with company matching
  • Employee discounts and recognition programs

Equal Opportunity Employer

Island Hospitality utilizes E-Verify to confirm work authorization as required by law.