Sales Specialist

6 days ago


San Diego, California, United States Tandem Full time
About the Role

We are seeking a highly motivated and customer-focused Sales Specialist to join our team at Tandem Diabetes Care. As a Sales Specialist, you will play a critical role in supporting our customers and driving sales growth.

Key Responsibilities
  • Manage incoming queue calls and respond to customer inquiries in a timely and professional manner.
  • Place sales calls to out-of-warranty pump customers and inactive customer pipeline to ensure customer retention and generate new business.
  • Convert sales leads to qualified opportunities by supporting customers through the PIF (Patient Information Form) process.
  • Understand customers' underlying needs or issues and provide information regarding products and services.
  • Assist in the completion of customer orders through the insurance verification process.
  • Meet and exceed monthly goals with an ongoing commitment to grow selling skills and product knowledge.
  • Continuously work the pipeline of potential pump customers to meet or exceed department key performance indicators.
Requirements
  • 1 year of recent experience interfacing with customers in a sales support role.
  • Experience in field sales or telesales in the medical device or technology industry.
  • Ability to effectively communicate over the phone with customers to resolve issues and answer questions.
  • Knowledge of diabetes, unmet needs of diabetes therapies, and benefits of insulin pump therapy and continuous glucose monitoring or other disease management devices/diagnostics.
  • Computer competency including MS Office, Internet, and navigation of customer relationship management (CRM) systems.
What We Offer

Tandem Diabetes Care offers a competitive compensation package, including base pay, incentive compensation, and a robust benefits package. We also offer opportunities for professional growth and development, as well as a collaborative and dynamic work environment.

We are an equal opportunity employer and value diversity and inclusion in the workplace. If you are a motivated and customer-focused individual who is passionate about making a difference in the lives of people with diabetes, we encourage you to apply for this exciting opportunity.


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