Automotive Service Writer Advisor

1 day ago


San Diego, California, United States Go-Staff Full time
Job Opportunity

We are seeking a skilled Automotive Service Writer/Advisor to join our team at Go-Staff, Inc. This role offers a unique opportunity to thrive in a supportive environment where your contributions make a real impact.

Key Responsibilities:

  • Customer Engagement: Provide exceptional customer service, greeting customers with a smile and handling phone calls promptly and professionally.
  • Appointment Management: Schedule service appointments, gathering essential customer and vehicle information.
  • Order Preparation: Prepare, maintain, and close repair orders, meticulously documenting customer vehicle issues.
  • Service Recommendations: Review service history, inspect vehicles, and recommend additional services as needed.
  • Transparent Communication: Provide detailed quotes for repairs, including timelines, and update customers on any changes, securing pre-approval before proceeding.
  • Exceptional Support: Explain all work and charges clearly, ensuring customer satisfaction at every step.
  • Follow-Up: Stay in touch with customers after repairs, addressing any further service needs and inquiries.

Requirements:

  • Experience: Must have experience in Heavy Truck, Diesel, or Automotive Service Writing.
  • Knowledge: Familiarity with light, medium, and heavy diesel trucks is preferred. Experience with Mitchell Heavy-Duty Shop Management System or Fullbay is a plus.
  • Education: High school diploma or GED required.
  • Tech-Savvy: Proficient in computer skills and Microsoft applications for effective communication.
  • Skills: Strong multitasking, listening, and organizational skills are a must.
  • Experience: 2-3 years in service writing and customer service is preferred.

Physical Demands:

  • Ability to lift, move, or carry pounds regularly.
  • Frequent bending, kneeling, and standing.

Benefits:

  • Comprehensive benefits package including 401(k), dental, health, life, vision insurance, and paid time off.
  • Competitive hourly rate: $22-$27/hour, based on experience.
  • Full-time, exempt position with a balanced 40-hour workweek.

We are an equal opportunity employer and welcome applications from all qualified candidates. If you are a motivated and detail-oriented individual looking for a challenging role, please submit your application or contact us for more information.



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