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Automotive Service Advisor/Writer

2 months ago

San Leandro, California, United States Midas FREMONT 1783 Full time
Job Description

Midas FREMONT 1783 is seeking a highly skilled and experienced Automotive Service Writer to lead our service department. As a key member of our team, you will be responsible for managing and directing all service department activities, ensuring exceptional customer service, and promoting our services to customers.

Key Responsibilities:
  • Customer Service: Deliver outstanding customer service by listening to and consulting with customers, following up on services requested, and providing estimated completion times.
  • Service Coordination: Oversee complete vehicle inspections, make comprehensive recommendations, and build computerized repair orders.
  • Pricing and Promotions: Deliver and discuss pricing estimates with customers, promote shop service specials, and ensure accurate pricing and billing.
  • Technician Oversight: Oversee technicians' inspections, diagnosing, and repairing of domestic, European, and Asian cars and light trucks.
  • Facility Maintenance: Ensure the overall cleanliness and organization of the facility, maintaining a safe and efficient work environment.
Qualifications:
  • A minimum of 3 years of store or service Writer experience.
  • General automotive knowledge.
  • Excellent customer service disposition.
  • Good communication skills.
  • Leadership ability.
  • Ability to work a flexible retail schedule, including weekends, evenings, and holidays.
  • Valid driver's license.