Front Desk Representative

6 days ago


Mansfield, Ohio, United States Best Western Mansfield Ohio Full time
Job Title: Front Desk Agent

We are seeking a friendly and outgoing Front Desk Agent to provide exceptional customer service to our hotel guests at Best Western Mansfield Ohio. The ideal candidate will possess excellent communication skills and the ability to stay positive even in challenging situations.

Responsibilities:
  • Assist guests with check-in and check-out processes, issue room keys, and process payments.
  • Maintain communication with housekeeping staff to coordinate room availability.
  • Answer guest inquiries and complete paperwork promptly and accurately.
  • Perform laundry and lobby/public area cleaning duties.
  • Ensure compliance with health and quality standards.
Requirements:
  • Friendly and outgoing personality.
  • Familiarity with hospitality industry standards.
  • Proficient in English; knowledge of other languages is a plus.
  • Computer literacy.
  • Able to resolve issues with a customer-focused orientation.
  • Able to lift 30 pounds.

As a Front Desk Agent at Best Western Mansfield Ohio, you will have the opportunity to provide exceptional customer service and make a positive impact on our guests' experiences. If you are a team player with excellent communication skills, we encourage you to apply for this exciting opportunity.



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