Customer Service Ambassador
3 weeks ago
Front Desk Representative
About the Role
We are seeking a highly motivated and customer-focused individual to join our front desk team as a Front Desk Representative. As a key member of our team, you will be responsible for providing exceptional guest service, ensuring a seamless check-in and check-out experience, and maintaining a clean and organized front desk area.
Key Responsibilities
- Welcome and assist guests with their stay, including checking in and out, wake-up calls, and handling guest concerns and requests
- Take reservation requests and make adjustments as needed
- Work with hotel management and other team members to provide an excellent guest experience
- Use our front desk computer system to complete customer transactions and run reports
- Communicate with the housekeeping team to ensure room availability and guest satisfaction
Requirements
- High school diploma or equivalent work experience
- 1-2 years of experience in a customer service position
- Basic office skills, including math, cash handling, and computer skills
What We Offer
As a Front Desk Representative at Red Roof, you will have the opportunity to work in a fast-paced and dynamic environment, interact with guests from diverse backgrounds, and develop your customer service and problem-solving skills. We offer a competitive salary, comprehensive benefits package, and opportunities for career growth and advancement.
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