Membership and Wellness Coordinator

6 days ago


Oviedo, Florida, United States Scenthound Full time
About the Position

The Sales & Front Desk Associate is a key role at Scenthound, focused on selling memberships while providing exceptional education and service to every customer.

Key Responsibilities
  • Drive membership sales through health and wellness education
  • Drive key performance indicators - average ticket price and rebook ratio - through memberships and service
  • Sell add-on services and retail products
  • Develop membership leads; follow up with potential members
  • Answer phone calls, schedule customer appointments, manage customer profiles and records
  • Receive dogs, perform limited dog assessments and return them to dog parents
  • Manage customer expectations; resolve customer concerns; retain memberships
  • Adhere to Scenthound sanitary and cleaning practices - keep the reception area clean and presentable
  • Perform other tasks and duties as assigned by the Scenter Manager
About Scenthound

Dogs are family. It's our passion to provide the basic hygiene and routine care that every dog needs - right here in our community.

This is our flagship location in central Florida, offering a unique opportunity to be part of a growing business. Our team is dedicated to serving our community and providing a positive experience for dogs and their owners.

We are committed to this region and plan to open more locations in and around central Florida, providing growth opportunities for Sales & Front Desk Associates at Scenthound.

Our Core Values
  • Dog First - We advocate for the health and wellbeing of every dog in our care.
  • One Pack - We are one company, one team, with one mission. We trust, respect and support one another.
  • Bring Love - We bring good energy to our work, and we do our job with loving intention.
  • Seek Growth - We believe, we learn, we grow.
  • Make a Difference - We work with a purpose and are driven by a desire to make a positive impact.
Compensation

$17.00 per hour



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